Front Office Hero – Guest Service & Reception

Accor Hotels; Reading; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Free night stays in UK hotels

Discounts in Accor Restaurants

Discounted hotel rates worldwide

Accor Academy

Wellbeing support

Job summary

Accor Hotels in the UK is seeking a guest service agent to provide efficient guest registration and departure, maintain accurate guest accounts, and answer incoming calls on the switchboard with professionalism and a focus on Total Customer Satisfaction.

You will join a caring environment and a team where you can be yourself, bringing excellent communication, strong organisation, and a positive, can-do attitude to every shift, with an hourly rate of £13.45.

Qualifications

• Experience in retail, hospitality or a customer-facing role.
• Excellent communication skills.
• Strong organisational skills.
• A positive, can-do attitude.

Responsibilities

• Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
• Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety

Skills

Customer service

Communication

Organisation

Positive attitude

Job description

Accor Hotels in the UK is seeking a guest service agent to provide efficient guest registration and departure, maintain accurate guest accounts, and answer incoming calls on the switchboard with professionalism and a focus on Total Customer Satisfaction.

You will join a caring environment and a team where you can be yourself, bringing excellent communication, strong organisation, and a positive, can-do attitude to every shift, with an hourly rate of £13.45.