Front Desk Guest Experience Advocate

LGH Hotels Management Ltd; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

IHG employee room benefit programme

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Hospital & death benefit plans

Cycle to work scheme

Wellbeing resources and fitness videos

Recipe ideas

Active living tips

Wellbeing podcasts and TV

Breathing exercises

24/7 support line

Team reward & recognition

Free meals on duty

Free parking

Job summary

LGH Hotels Management Ltd is seeking a friendly Front Office Team Member for Crowne Plaza Birmingham NEC. You will be the first point of contact, greeting guests and supporting them throughout their stay with calm, attending to check‑in/out and inquiries.

The role emphasizes guest experience, teamwork, and collaboration with hotel departments to deliver a smooth, memorable visit for every guest.

Qualifications

• Good communication and guest service mindset.
• Ability to stay calm and organised in busy periods.
• Friendly, team‑oriented approach to hospitality.
• Willingness to learn and adapt in a frontline role.

Responsibilities

• Welcome guests warmly and manage smooth check‑in/out.
• Answer enquiries, handle reservations and guest requests promptly.
• Take phone calls and emails; maintain accurate guest records.
• Assist with billing, records and reports with care.
• Collaborate with hotel departments to ensure a seamless guest journey.

Job description

LGH Hotels Management Ltd is seeking a friendly Front Office Team Member for Crowne Plaza Birmingham NEC. You will be the first point of contact, greeting guests and supporting them throughout their stay with calm, attending to check‑in/out and inquiries.

The role emphasizes guest experience, teamwork, and collaboration with hotel departments to deliver a smooth, memorable visit for every guest.