Front Desk & Customer Experience Lead (Part-Time)

North Yorkshire Council; Skipton; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Local government pension

Salary sacrifice

Discount benefits

Health Assured

Career development

Job summary

North Yorkshire Council in Skipton is seeking motivated communicators to deliver excellent customer service across multiple channels. The role covers part-time and relief shifts to cover staff leave and sickness, with hours across seven days.

You will handle bookings, payments, and POS transactions while ensuring confidentiality and a customer-first approach. The role requires a proactive, flexible mindset, strong organisational skills, and a willingness to contribute to a busy council

Qualifications

• Excellent communication across all levels with a customer-focused approach.
• Confident handling of confidential information and administrative duties.
• Experience with point-of-sale (POS) systems and cash handling.
• Ability to resolve customer issues by connecting to the right colleague.
• Flexible, organised, with a sales-focused mindset.

Responsibilities

• Create a positive first impression for the council across channels.
• Provide professional support through all customer communication channels.
• Manage safe access to the centre and handle bookings, payments, and sales via POS.
• Own customer issues and connect to the right colleague for resolution.
• Demonstrate strong administrative skills and a flexible approach to daily tasks.
• Adopt a sales-focused mindset.

Skills

Customer service

Communication

Confidentiality

POS handling

Sales mindset

Tools

POS system

Job description

North Yorkshire Council in Skipton is seeking motivated communicators to deliver excellent customer service across multiple channels. The role covers part-time and relief shifts to cover staff leave and sickness, with hours across seven days.

You will handle bookings, payments, and POS transactions while ensuring confidentiality and a customer-first approach. The role requires a proactive, flexible mindset, strong organisational skills, and a willingness to contribute to a busy council