Receptionist

North Yorkshire Council; Skipton; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Local government pension

Salary sacrifice

Discount benefits

Health Assured

Career development

Job summary

North Yorkshire Council in Skipton is seeking motivated communicators to deliver excellent customer service across multiple channels. The role covers part-time and relief shifts to cover staff leave and sickness, with hours across seven days.

You will handle bookings, payments, and POS transactions while ensuring confidentiality and a customer-first approach. The role requires a proactive, flexible mindset, strong organisational skills, and a willingness to contribute to a busy council

Qualifications

• Excellent communication across all levels with a customer-focused approach.
• Confident handling of confidential information and administrative duties.
• Experience with point-of-sale (POS) systems and cash handling.
• Ability to resolve customer issues by connecting to the right colleague.
• Flexible, organised, with a sales-focused mindset.

Responsibilities

• Create a positive first impression for the council across channels.
• Provide professional support through all customer communication channels.
• Manage safe access to the centre and handle bookings, payments, and sales via POS.
• Own customer issues and connect to the right colleague for resolution.
• Demonstrate strong administrative skills and a flexible approach to daily tasks.
• Adopt a sales-focused mindset.

Skills

Customer service

Communication

Confidentiality

POS handling

Sales mindset

Tools

POS system

Job description

Are you a motivated and enthusiastic communicator who can connect with people at all levels? If you are customer focused, courteous, and understand the importance of confidentiality, we want to hear from you.

Part time and relief opportunities, to cover staff annual leave and sickness, are available. All hours are across seven days - Monday to Sunday.

What we need from you

• Create a great first impression that positively represents the council
• Provide helpful and professional support across all customer communication channels
• Manage safe and secure access to the centre and effectively handle the point-of-sale (POS) system, including bookings, payments, and sales
• Take ownership of customer issues, proactively assisting them or connecting them with the right colleague to resolve their needs
• Demonstrate excellent administrative skills, strong organisation, and flexibleapproach to daily tasks
• Adopt a sales focussed mindset

What can we offer you

In return we can offer free car parking and the opportunity to work for a large council with several leisure and wellbeing hubs. In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier:

• a local government pension scheme with generous employer contribution
• salary sacrifice schemes
• employee discount benefits including shopping, supermarkets, gym discounts and more
• Health Assured – confidential help and support for your wellbeing
• learning, development and career advancement opportunities

Key dates

Closing date: 8th November 2026

Interview date: w/c 16th November 2026