Front Desk & Customer Experience Lead

Booker; Knowsley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Booker colleague card 10% off

Tesco colleague discount 10–15%

Discounts on car, home insurance

Eye tests and glasses discounts

Health and wellbeing support

Pension plan

Life Assurance

Cycle to work scheme

Job summary

Booker in Knowsley is seeking a proactive Customer Service Assistant to support the Customer Service Supervisor and help exceed customer expectations at all times. You may handle reception, invoicing at pay points, fast checkout service, or collaborate with other store teams to keep the customer experience at the heart of operations.

You will need to lead from the front, prioritise workload, communicate clearly with customers and colleagues, and bring energy to delivering efficient service.

Qualifications

• An ability to lead from the front and prioritise workload.
• Great communication skills when dealing with customers and store teams.
• Energy and drive to deliver fast, efficient service.

Responsibilities

• Support the Customer Service Supervisor to ensure customer needs are exceeded.
• Maintain accurate due diligence on customer accounts with attention to detail.
• Deliver fast, efficient service and take ownership in the absence of the supervisor.

Job description

Booker in Knowsley is seeking a proactive Customer Service Assistant to support the Customer Service Supervisor and help exceed customer expectations at all times. You may handle reception, invoicing at pay points, fast checkout service, or collaborate with other store teams to keep the customer experience at the heart of operations.

You will need to lead from the front, prioritise workload, communicate clearly with customers and colleagues, and bring energy to delivering efficient service.