Front of House / Customer Host

JH Recruitment & Consultancy; Leeds; On-site; GBP 18,000 - 21,000; Full time

Job summary

JH Recruitment & Consultancy is seeking a Customer Host / Front of House to work across two locations in LS15 and Harrogate. The role combines front-of-house greeting, hospitality and administration to ensure spaces are welcoming and well presented.

You will manage bookings, handle daily customer queries, assist with catering and events, and support ongoing operations while travelling between sites. A customer-service background is preferred and professionalism is essential.

Qualifications

• Experience in customer service, hospitality, or reception.
• Confident, friendly communicator.
• Well-presented and professional.
• Able to multitask and stay organized.

Responsibilities

• Meet and greet customers and visitors, providing excellent service.
• Manage meeting room bookings and prepare rooms.
• Assist with post, deliveries and general requests.
• Prepare refreshments and keep areas clean and stocked.
• Support catering and meetings/events setup.
• Ensure reception and communal areas are well presented.
• Perform routine checks for cleanliness and presentation.
• Report maintenance needs.
• Complete routine health and safety checks.
• Monitor and replenish stock.
• Provide general admin support including data entry.
• Collaborate with team to run two locations smoothly.

Skills

Customer service

Hospitality

Reception

Administration

Job description

Locations: Alternating sites - LS15 & Harrogate - car driver is essential

Hours: Full Time, Monday–Friday – working hours will be either 8:00am–4:30pm or 8:30am–5:00pm

We are exclusively working with a growing organisation to recruit a Customer Host / Front of House position, working across two locations in LS15 and Harrogate.

This is a varied, people-focused role combining front of house, customer service, hospitality and general operational support. You’ll be responsible for providing a warm and professional welcome to customers and visitors, while helping to ensure both locations run smoothly and are consistently presented to a high standard.

This would be a great opportunity for someone from a customer service, hospitality, retail or reception background who has extensive experience working in this field who enjoys working with people and is happy getting involved in a range of different responsibilities throughout the day.

What will you be doing?

• Meeting and greeting customers and visitors, providing excellent customer service.


• Acting as a friendly and approachable point of contact for day-to-day queries.


• Managing meeting room bookings and ensuring rooms are prepared and ready for use.


• Assisting with post, deliveries and general customer requests.


• Preparing refreshments and ensuring kitchen and refreshment areas remain clean, tidy and well stocked.


• Supporting with catering and the set-up of meetings and events.


• Ensuring reception, meeting rooms and communal areas are consistently well presented.


• Carrying out regular checks throughout the day and resolving any presentation or cleanliness issues.


• Supporting with general upkeep and reporting any maintenance requirements.


• Completing routine health, safety and compliance checks.


• Monitoring and replenishing stock and supplies.


• Providing general administrative support, including data entry and maintaining records.


• Working closely with the wider team to ensure the smooth day-to-day running of both locations.

What are we looking for?

• Previous experience within customer service, hospitality, retail, reception or administration would be beneficial.


• A confident and friendly communicator who enjoys interacting with people.


• Professional, approachable and well presented.


• Strong attention to detail with high standards of presentation.


• Organised and able to manage several tasks at once.


• Proactive with a willingness to get involved and help wherever needed.


• Comfortable working in a hands‑on role rather than being solely desk based.


• Reliable, motivated and able to work both independently and as part of a team.


• Comfortable travelling between the LS15 and Harrogate locations.

This is an excellent opportunity for someone looking for a varied, customer-focused position within a growing organisation