Front Desk & Course Operations Coordinator - Central London

Ashdown Group; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading London-based International Professional Training and Executive Coaching business is seeking an Office Administrator/Receptionist to join their team in Central London. The role focuses on delivering outstanding customer service as the first point of contact for delegates, trainers and visitors.

This office-based position in Central London near Paddington offers a busy professional environment, excellent communication expectations, and the chance to support courses and day-to-day

Qualifications

• Excellent customer service and client support skills.
• Strong written communication skills, including proofreading and attention to detail.
• Good working knowledge of Microsoft Office applications.

Responsibilities

• Respond promptly and professionally to enquiries by telephone, email and other written correspondence.
• Act as the primary point of contact for delegates, trainers and visitors.
• Manage course bookings, invoicing, cancellations, transfers, visa support and joining instructions.
• Ensure booking information and client enquiries are communicated accurately to the wider team.
• Maintain company databases, ensuring all records are accurate and up to date.
• Manage electronic and paper-based filing systems.
• Support delegates with accommodation, airport transfers and local area information.

Skills

Customer service

Client support

Written communication

Proofreading

Attention to detail

MS Office

Education

Business Administration

Job description

A leading London-based International Professional Training and Executive Coaching business is seeking an Office Administrator/Receptionist to join their team in Central London. The role focuses on delivering outstanding customer service as the first point of contact for delegates, trainers and visitors.

This office-based position in Central London near Paddington offers a busy professional environment, excellent communication expectations, and the chance to support courses and day-to-day