Office Administrator

Ashdown Group; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading London-based International Professional Training and Executive Coaching business is seeking an Office Administrator/Receptionist to join their team in Central London. The role focuses on delivering outstanding customer service as the first point of contact for delegates, trainers and visitors.

This office-based position in Central London near Paddington offers a busy professional environment, excellent communication expectations, and the chance to support courses and day-to-day

Qualifications

• Excellent customer service and client support skills.
• Strong written communication skills, including proofreading and attention to detail.
• Good working knowledge of Microsoft Office applications.

Responsibilities

• Respond promptly and professionally to enquiries by telephone, email and other written correspondence.
• Act as the primary point of contact for delegates, trainers and visitors.
• Manage course bookings, invoicing, cancellations, transfers, visa support and joining instructions.
• Ensure booking information and client enquiries are communicated accurately to the wider team.
• Maintain company databases, ensuring all records are accurate and up to date.
• Manage electronic and paper-based filing systems.
• Support delegates with accommodation, airport transfers and local area information.

Skills

Customer service

Client support

Written communication

Proofreading

Attention to detail

MS Office

Education

Business Administration

Job description

A leading London-based International Professional Training and Executive Coaching business is seeking a proactive and customer-focused Office Administrator/Receptionist to join their team in Central London.

This is an exciting opportunity for someone who enjoys working in a busy, professional environment, has excellent communication skills and takes pride in delivering outstanding customer service.

As the first point of contact for delegates, trainers and visitors, you will play a key role in ensuring the smooth running of training courses and day-to-day office operations.

This role is paying up to £30,000 plus good benefits and is office based at the company's premises in Central London, near Paddington.

Key Responsibilities include:

• Respond promptly and professionally to enquiries by telephone, email and other written correspondence.
• Act as the primary point of contact for delegates, trainers and visitors.
• Manage course bookings, invoicing, cancellations, transfers, visa support and joining instructions.
• Ensure booking information and client enquiries are communicated accurately to the wider team.
• Maintain company databases, ensuring all records are accurate and up to date.
• Manage electronic and paper-based filing systems.
• Support delegates with accommodation, airport transfers and local area information.

About You

The ideal candidate will be a confident communicator, highly organised and able to manage competing priorities effectively. You will enjoy working with people, take a practical approach to problem-solving and be comfortable working independently as well as part of a team.

Essential Skills and Experience

• Excellent customer service and client support skills.
• Strong written communication skills, including proofreading and attention to detail.
• Good working knowledge of Microsoft Office applications.

• A qualification in Business Administration or a related discipline is desirable.
• Previous experience in an administrative, reception or customer-facing role is desirable.