Front Desk Concierge – Guest Experience (Hotel & Spa)

Recruit Genie; Shrewsbury; Sur place; GBP 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Training and development

28 days holiday

Stakeholder Pension

Discounted hotel rates

Incentives and rewards

Meals on duty

Résumé du poste

Albrighton Hall Hotel & Spa in Shrewsbury seeks a front desk professional. In this role, you will manage guest check-ins and check-outs, handle reservations, and provide exceptional customer service. Your ability to multitask and communicate effectively will be key in ensuring a pleasant guest experience.

The position offers competitive salary and benefits, including 28 days of holiday and training opportunities to support your development.

Qualifications

• Strong communication skills to effectively interact with guests and staff.
• Ability to work as part of a team and contribute to a positive environment.
• High level of professionalism and grooming standards.
• Attention to detail in handling guest requests and payments.
• Customer service focused with a desire to meet guest needs.
• Proficiency in using IT systems and applications.

Responsabilités

• Greet guests, process check-ins and check-outs efficiently.
• Manage reservations and ensure accurate documentation.
• Handle front desk operations and provide local information.
• Address guest needs and complaints professionally.
• Process payments and generate accurate bills.
• Maintain communication with hotel departments for guest satisfaction.
• Ensure safety and security of guests and property.
• Perform administrative tasks and maintain front desk cleanliness.
• Stay informed about hotel services and promotions.
• Utilize software applications for managing guest information.

Connaissances

Communication Skills

Teamwork

Professionalism

Attention to detail

Customer Service

IT Proficiency

Outils

Hotel property management systems

Reservation systems

Description du poste

Albrighton Hall Hotel & Spa in Shrewsbury seeks a front desk professional. In this role, you will manage guest check-ins and check-outs, handle reservations, and provide exceptional customer service. Your ability to multitask and communicate effectively will be key in ensuring a pleasant guest experience.

The position offers competitive salary and benefits, including 28 days of holiday and training opportunities to support your development.