Receptionist

Recruit Genie; Shrewsbury; Sur place; GBP 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Training and development

28 days holiday

Stakeholder Pension

Discounted hotel rates

Incentives and rewards

Meals on duty

Résumé du poste

Albrighton Hall Hotel & Spa in Shrewsbury seeks a front desk professional. In this role, you will manage guest check-ins and check-outs, handle reservations, and provide exceptional customer service. Your ability to multitask and communicate effectively will be key in ensuring a pleasant guest experience.

The position offers competitive salary and benefits, including 28 days of holiday and training opportunities to support your development.

Qualifications

• Strong communication skills to effectively interact with guests and staff.
• Ability to work as part of a team and contribute to a positive environment.
• High level of professionalism and grooming standards.
• Attention to detail in handling guest requests and payments.
• Customer service focused with a desire to meet guest needs.
• Proficiency in using IT systems and applications.

Responsabilités

• Greet guests, process check-ins and check-outs efficiently.
• Manage reservations and ensure accurate documentation.
• Handle front desk operations and provide local information.
• Address guest needs and complaints professionally.
• Process payments and generate accurate bills.
• Maintain communication with hotel departments for guest satisfaction.
• Ensure safety and security of guests and property.
• Perform administrative tasks and maintain front desk cleanliness.
• Stay informed about hotel services and promotions.
• Utilize software applications for managing guest information.

Connaissances

Communication Skills

Teamwork

Professionalism

Attention to detail

Customer Service

IT Proficiency

Outils

Hotel property management systems

Reservation systems

Description du poste

Who are we
Albrighton Hall Hotel & Spa, a member of Radisson Individuals is an 87-bedroom hotel beautifully placed in the Shropshire countryside, with a full leisure club, health spa, meetings and events to compliment the hotels oak room restaurant and 1630 bar.
A 4* hotel, perfectly situated for business and leisure, sat within 15 acres of gardens and woodland.
Excellent service, quality food and beverage, and an overwhelming sense of teamwork are key to our success.

Role Responsibilities

• Guest Check-In and Check-Out: Greet guests upon their arrival, process check-ins and check-outs efficiently, and ensure accurate documentation of guest information and payments.
• Reservation Management: Handle guest inquiries and make room reservations over the phone, through email, or in person. Update and maintain the reservation system, ensuring accuracy and timely communication.
• Front Desk Operations: Manage the front desk area, including answering telephone calls, responding to guest inquiries, and providing information about hotel facilities, services, and local attractions.
• Guest Services and Assistance: Provide exceptional customer service by addressing guest needs and requests promptly and courteously. Assist with luggage handling, arrange transportation, and provide directions or recommendations as needed.
• Billing and Payments: Process guest payments, handle cash transactions, and generate accurate bills and receipts. Ensure compliance with hotel policies and procedures related to billing and payments.
• Communication and Coordination: Maintain effective communication with other hotel departments to ensure smooth operations and guest satisfaction. Relay messages, coordinate guest requests, and provide assistance as required.
• Complaint Handling: Address guest complaints or concerns professionally and promptly, aiming to resolve issues and ensure guest satisfaction. Escalate unresolved matters to appropriate supervisors or managers when necessary.
• Safety and Security: Follow established procedures to ensure the safety and security of guests and the property. Monitor and report any suspicious activities or incidents to relevant personnel.
• Administrative Tasks: Perform various administrative duties, such as filing, record-keeping, and managing guest correspondence. Maintain cleanliness and organization at the front desk area.
• Knowledge of Hotel Services: Stay informed about the hotel’s services, amenities, and promotions to provide accurate and up-to-date information to guests.
• Multitasking and Time Management: Handle multiple tasks simultaneously, prioritize effectively, and manage time efficiently in a fast-paced environment.
• Technology Proficiency: Utilize hotel property management systems, reservation systems, and other software applications to perform tasks, manage guest information, and generate reports.

Key Requirements

• Communication Skills
• Teamwork
• Professionalism
• Attention to detail
• Customer Service
• IT Proficiency

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards
• Meals on duty