Receptionist

Artemis Hotels Management Limited; Shrewsbury; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Training & development

28 days holiday

Pension entitlement

Hotel discounts

Incentives & rewards

Meals on duty

Job summary

Albrighton Hall Hotel & Spa, a Radisson Individuals member, is an 87-bedroom hotel set in the Shropshire countryside with a leisure club, spa, meetings and events, plus the oak room restaurant and 1630 bar.

We are seeking a Front Desk/Reception team member to deliver a warm welcome, manage check-ins/outs, handle reservations and guest inquiries, and collaborate with all departments to ensure a smooth guest experience.

Qualifications

• Strong communication and guest service skills.
• Ability to work collaboratively with multiple departments.
• Professional conduct and attention to detail in a fast-paced hotel environment.
• Proficiency with hotel software and reservation systems is desirable.

Responsibilities

• Guest Check-In and Check-Out: Greet guests on arrival and process check-ins/outs.
• Reservation Management: Handle inquiries and book rooms via phone, email or in person.
• Front Desk Operations: Answer calls, provide information on facilities and local attractions.
• Guest Services and Assistance: Address guest needs promptly and assist with luggage, transport and directions.
• Billing and Payments: Process payments, issue receipts and ensure accurate billing.
• Communication and Coordination: Relay messages and coordinate requests with other departments.
• Complaint Handling: Address issues professionally and escalate when needed.
• Safety and Security: Follow procedures to protect guests and property.
• Administrative Tasks: Filing, record-keeping and maintaining front desk area.
• Knowledge of Hotel Services: Stay updated on services, promotions and amenities.
• Multitasking and Time Management: Prioritize tasks in a busy environment.
• Technology Proficiency: Use PMS and reservation systems to generate reports.

Skills

Communication skills

Teamwork

Professionalism

Attention to detail

Customer service

IT proficiency

Job description

Who are we
Albrighton Hall Hotel & Spa, a member of Radisson Individuals is an 87-bedroom hotel beautifully placed in the Shropshire countryside, with a full leisure club, health spa, meetings and events to compliment the hotels oak room restaurant and 1630 bar.
A 4* hotel, perfectly situated for business and leisure, sat within 15 acres of gardens and woodland.
Excellent service, quality food and beverage, and an overwhelming sense of teamwork are key to our success.

Role Responsibilities

• Guest Check-In and Check-Out: Greet guests upon their arrival, process check-ins and check-outs efficiently, and ensure accurate documentation of guest information and payments.
• Reservation Management: Handle guest inquiries and make room reservations over the phone, through email, or in person. Update and maintain the reservation system, ensuring accuracy and timely communication.
• Front Desk Operations: Manage the front desk area, including answering telephone calls, responding to guest inquiries, and providing information about hotel facilities, services, and local attractions.
• Guest Services and Assistance: Provide exceptional customer service by addressing guest needs and requests promptly and courteously. Assist with luggage handling, arrange transportation, and provide directions or recommendations as needed.
• Billing and Payments: Process guest payments, handle cash transactions, and generate accurate bills and receipts. Ensure compliance with hotel policies and procedures related to billing and payments.
• Communication and Coordination: Maintain effective communication with other hotel departments to ensure smooth operations and guest satisfaction. Relay messages, coordinate guest requests, and provide assistance as required.
• Complaint Handling: Address guest complaints or concerns professionally and promptly, aiming to resolve issues and ensure guest satisfaction. Escalate unresolved matters to appropriate supervisors or managers when necessary.
• Safety and Security: Follow established procedures to ensure the safety and security of guests and the property. Monitor and report any suspicious activities or incidents to relevant personnel.
• Administrative Tasks: Perform various administrative duties, such as filing, record-keeping, and managing guest correspondence. Maintain cleanliness and organization at the front desk area.
• Knowledge of Hotel Services: Stay informed about the hotel’s services, amenities, and promotions to provide accurate and up-to-date information to guests.
• Multitasking and Time Management: Handle multiple tasks simultaneously, prioritize effectively, and manage time efficiently in a fast-paced environment.
• Technology Proficiency: Utilize hotel property management systems, reservation systems, and other software applications to perform tasks, manage guest information, and generate reports.

Key Requirements

• Communication Skills
• Teamwork
• Professionalism
• Attention to detail
• Customer Service
• IT Proficiency

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards
• Meals on duty