Front Desk Concierge — Corporate Facilities & Guest Experience

CBRE Group, Inc.; England; On-site; GBP 15,000 - 18,000; Full time

Job summary

CBRE Group, Inc. is seeking a professional Receptionist to join our Hayes team. You will provide a friendly, efficient front-of-house service, answer calls and emails, greet visitors and coordinate meeting rooms with a concierge-style approach.

You will work closely with facilities and management to ensure a seamless visitor experience, maintain a tidy reception, manage sign-ins, and support admin tasks as required in a fast-paced corporate environment.

Qualifications

• Must have GCSE English and Maths at minimum.
• Proficient with Outlook, Word, Excel and PowerPoint.
• Experience in front-of-house or reception environment preferred.
• Strong communication and organisational skills in a team setting.

Responsibilities

• Provide support to the client and answer calls and emails in a professional and timely manner.
• Provide a friendly and professional concierge style reception service.
• Escort visitors to meeting rooms, take coats and ensure visitors are met by their hosts.
• Engage with colleagues, clients and stakeholders to ensure a seamless service experience.
• Anticipate client needs and follow up to meet or exceed expectations.
• Keep waiting visitors informed of delays and progress and ensure comfort.
• Keep the reception desk and area clean and tidy at all times.
• Manage online meeting room and visitor management system.
• Promote CBRE culture throughout teams.
• Meet and greet employees and external visitors.
• Ensure visitors sign in correctly and follow safety procedures.
• Answer general telephone and email inquiries and route calls via switchboard.
• Provide general admin support to facilities team when required.
• Undertake other duties as requested by Contract Manager.
• Deal with hospitality requests.
• Provide after hours receptionist presence if required.

Skills

Front of house

Customer service

Communication

Organisation

Microsoft Office

Outlook

Education

GCSE English

GCSE Maths

Tools

Outlook

Word

Excel

PowerPoint

Job description

CBRE Group, Inc. is seeking a professional Receptionist to join our Hayes team. You will provide a friendly, efficient front-of-house service, answer calls and emails, greet visitors and coordinate meeting rooms with a concierge-style approach.

You will work closely with facilities and management to ensure a seamless visitor experience, maintain a tidy reception, manage sign-ins, and support admin tasks as required in a fast-paced corporate environment.