Receptionist

CBRE HV; Nailsea; On-site; GBP 21,000 - 27,000; Full time

Job summary

CBRE Experience Services in the United Kingdom seeks a Receptionist who will shape the on-site experience. You greet guests, manage the lobby, coordinate visitor procedures, and ensure meetings start smoothly by organizing rooms and services.

You will handle calls, mail, and basic office tasks with a focus on hospitality and flawless guest interactions. The role emphasizes a proactive, personable approach, maintaining security protocols, and delivering exceptional service to visitors and

Qualifications

• Experience in customer service, hospitality, or an office environment.
• Strong verbal communication skills and a professional phone manner.
• Comfortable with standard workplace tools (email, documents, spreadsheets, scheduling).
• Ability to follow established procedures reliably and consistently.
• Preference for experience in corporate, hotel, or premium-service environments and visitor-management systems.

Responsibilities

• Front Desk & Visitors: Greet clients, issue passes, apply security protocols.
• Receive and direct incoming calls to the right personnel or voicemail.
• Schedule and prepare meetings and conference rooms, including room setup and catering.
• Request building and housekeeping services for shared spaces.
• Arrange hospitality services for guests, including transportation and tickets.
• Track packages, mail, freight, and arrange messenger service.
• Handle general clerical duties and order office supplies.

Skills

Customer service

Hospitality

Verbal communication

Attention to detail

Professional phone manners

Tools

Email

Documents

Spreadsheets

Scheduling

Job description

About CBRE and Experience Services: CBRE is the world's largest commercial real estate services firm. Experience by Industrious is CBRE’s global hospitality business that partners with leading companies and landlords to design and operate workplaces people love coming to. We treat the daily experience of work as a product worth obsessing over, and we build our teams with people who feel the same way.

About the Role:

The Receptionist shapes the experience everyone has from the moment they walk through the door. You're the first person most people see when they walk through the door — that greeting, that eye contact, that sense someone is glad they arrived, sets the tone for everything that follows.

On a well‑run site, it's never an accident. You own the lobby, the visitor process, the conference room calendar, and the daily logistics of a busy front desk. You will be successful in this role when you make every visitor and employee feel expected and well taken care of, and run the front desk reliably enough that no one has to think about it.

What You'll Do:

• Front Desk & Visitors
• Greet clients, applicants, and visitors, issue visitor and parking passes, and apply security protocols so every guest feels expected.
• Receive and direct incoming calls to the appropriate personnel or voicemail so callers reach the right person. Meetings & Hospitality
• Schedule and prepare meeting and conference rooms, including room setup, catering orders, and equipment, so meetings start on time.
• Request building and housekeeping services to maintain the condition of shared spaces.
• Arrange hospitality services for guests, including transportation, tickets, and reservations. Mail & Office Coordination
• Track incoming and outgoing packages, mail, and freight, and arrange messenger service.
• Handle general clerical duties, distribute faxes and packages, and order office supplies so employees have what they need.

This Role Is a Good Fit If You:

• Get energy from imparting kindness, help, and recommendations to others. The more people you interact with in a day, the better you feel when you head home.
• Are known for noticing a guest, friend, or family members needs something before they ask. People constantly tell you "I can't believe you read my mind on that."
• Stay warm and even‑keeled under pressure: whether it's the morning rush, an early VIP, or a caller who's already frustrated, and people notice you never seem rattled.
• Look forward to being at the desk before anyone else arrives, so you're the one setting the tone from the first hello.
• Are a stickler for details. You feel at your best when every visitor's information is logged, every conference room reservation is made, every I dotted and T crossed.

Qualifications

What You Need:

• Experience in customer service, hospitality, or an office environment
• Strong verbal communication skills and a professional phone manner
• Comfortable with standard workplace and collaboration tools (email, documents, spreadsheets, and scheduling)
• Ability to follow established procedures reliably and consistently
• Strong preference for experience in a corporate, hotel, or premium-service environment, familiarity with visitor-management systems, and coordinating conference rooms or catering

Additional Information

If you require any adjustments or support in connection with your application or the recruitment process, please contact [e-mail] . We are committed to ensuring that all candidates can participate fully in the process.