Receptionist

Leonardo Hotels; Southampton; Hybrid; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Special room rates across Leonardo UK/

Recognition scheme

Referral bonus

Wellbeing calendar

Job summary

Leonardo Royal Hotel Southampton Grand Harbour is seeking a Receptionist to support the smooth running of the Front Office. You’ll be the first point of contact for guests, delivering warm hospitality and professional service in line with Leonardo standards.

You’ll handle check-in and check-out with efficiency, offer local recommendations, and collaborate with other teams to ensure memorable stays. Training and progression opportunities are provided in a welcoming, diverse workplace.

Qualifications

• Previous hospitality reception experience preferred.
• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.

Responsibilities

• Manage check-in and check-out processes smoothly and efficiently.
• Provide warm, personalised service and local recommendations to guests.
• Collaborate with other hotel departments to ensure memorable guest experiences.

Skills

First impression & hospitality

Guest service

Communication

Job description

## ReceptionistApply: Leonardo Royal Hotel Southampton Grand Harbour: Variable time: Posted 23 Days Ago: JR105530Be Yourself – Be a Bold Team Player – Be Leonardo Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!The Receptionist will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at our hotel!If you’re our ideal Receptionist, you will:• Be passionate to make a difference and eager to bring new ideas to the table• Be courteous to guests and colleagues at all times• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city• Have top-notch organisational skills• Be dependable, and a reassuring influence for guestsSome of the perks our Receptionist could enjoy include:* Special rates on Leonardo Hotel rooms across the UK & Europe* Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops* Talent referral scheme* Thank You Week: from ice cream trucks to yoga classes and lots in between!* Wellbeing Calendar* Ongoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Receptionist?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!