Front Desk Agent

Placements24; Southampton; Presencial; GBP 12 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive hourly wage

Tips/bonuses

Employee discounts

Training and advancement

Dynamic team environment

Exposure to hotel operations

Resumo da oferta

Placements24's client is seeking a friendly Front Desk Agent to welcome guests, manage check-ins and check-outs, handle reservations, and respond to inquiries. You will be the first contact and help ensure guests have a comfortable stay.

The ideal candidate will have strong communication and multitasking skills, be proficient with PMS and standard office software, and be flexible to work various shifts, including evenings and weekends.

Qualificações

• Previous front desk or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Proficient with PMS and standard office software.
• Strong organizational and multitasking abilities.
• Willingness to work varied shifts including evenings and weekends.

Responsabilidades

• Greet guests and assist with check-in/check-out processes.
• Manage reservations, payments, and billing accurately.
• Answer phone calls, respond to inquiries, and share hotel information.
• Address guest requests and resolve issues promptly and professionally.
• Maintain front desk area cleanliness and organization.
• Coordinate with hotel departments to meet guest needs.

Conhecimentos

Communication

Interpersonal skills

PMS proficiency

Multitasking

Flexible shifts

Ferramentas

PMS

Office software

Descrição da oferta de emprego

About the Role

Our client is seeking a friendly, professional, and customer-oriented Front Desk Agent to be the first point of contact for guests at their hotel in Randburg . You will be responsible for welcoming guests, processing check-ins and check-outs, managing reservations, and addressing guest inquiries and requests. This role is crucial for creating a positive first impression and ensuring guests have a comfortable and enjoyable stay. The ideal candidate is personable, efficient, and dedicated to providing excellent service.

Key Responsibilities

• Greet guests warmly upon arrival and provide efficient check-in and check-out services.
• Manage reservations, process payments, and handle billing accurately.
• Answer phone calls, respond to guest inquiries, and provide information about hotel services and local attractions.
• Handle guest requests and resolve complaints promptly and professionally.
• Maintain the cleanliness and organization of the front desk area.
• Coordinate with other hotel departments to ensure guest needs are met.

Requirements

• Previous experience as a Front Desk Agent or in a similar customer service role is preferred.
• Excellent communication and interpersonal skills.
• Proficiency in using property management systems (PMS) and standard office software.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• A positive attitude, professional appearance, and a genuine willingness to assist guests.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Benefits

• Competitive hourly wage and potential for tips/bonuses.
• Opportunities for training and advancement within the hotel.
• Employee discounts on hotel stays and services.
• A dynamic and team-oriented work environment.
• Exposure to various aspects of hotel operations.