Front Office Supervisor

Placements24; Southampton; On-site; GBP 6,800 - 10,000; Full time

Benefits offered by this job

Staff accommodation negotiable

Discounts on hotel services

Comprehensive training and development

Supportive team environment

Job summary

Placements24 seeks an experienced Front Office Supervisor to lead the front desk team in Randburg, Gauteng. The role focuses on delivering warm welcomes, efficient check-in/check-out, and high guest satisfaction while managing staff performance.

The successful candidate will oversee reservations, handle inquiries, and collaborate across departments to ensure seamless guest experiences in a bustling hospitality environment.

Qualifications

• Proven experience in front office or hotel reception, supervisory experience preferred.
• Strong knowledge of hotel operations and reservation systems.
• Excellent leadership, communication, and customer service skills.
• Ability to remain calm and effective under pressure.
• Proficiency in hotel management software and standard office applications.
• A professional and welcoming demeanor suitable for representing the hotel in Randburg.

Responsibilities

• Supervise and train front office staff, ensuring adherence to service standards.
• Manage guest check-in and check-out processes efficiently and accurately.
• Handle guest inquiries, requests, and resolve complaints promptly and professionally.
• Oversee room reservations, cancellations, and modifications.
• Ensure the lobby and front desk area are well-maintained and presentable.
• Collaborate with other departments to ensure seamless guest experiences.

Job description

About the Role

Our client is seeking a dedicated and experienced Front Office Supervisor to lead their front desk operations in Randburg . This crucial role involves overseeing the daily activities of the front office team, ensuring guests receive a warm welcome and efficient service from check-in to check-out. You will be responsible for maintaining high standards of guest satisfaction, managing staff performance, and ensuring the smooth operation of all front office functions. This is an excellent opportunity to grow your career in a bustling hospitality environment in Gauteng.

Key Responsibilities

• Supervise and train front office staff, ensuring adherence to service standards.
• Manage guest check-in and check-out processes efficiently and accurately.
• Handle guest inquiries, requests, and resolve complaints promptly and professionally.
• Oversee room reservations, cancellations, and modifications.
• Ensure the lobby and front desk area are well-maintained and presentable.
• Collaborate with other departments to ensure seamless guest experiences.

Requirements

• Proven experience in a front office or hotel reception role, with supervisory experience preferred.
• Strong knowledge of hotel operations and reservation systems.
• Excellent leadership, communication, and customer service skills.
• Ability to remain calm and effective under pressure.
• Proficiency in hotel management software and standard office applications.
• A professional and welcoming demeanor suitable for representing the hotel in Randburg .

Benefits

• Competitive salary and opportunities for advancement.
• Staff accommodation may be negotiable.
• Discounts on hotel services and amenities.
• Comprehensive training and development programs.
• A supportive and dynamic team environment.