Front Desk

Davenport-District-Hospitality; Chichester; On-site; GBP 18,000 - 24,000; Full time

Job summary

Davenport-District-Hospitality invites applications for a Front Desk Agent to deliver accurate, timely, and professional service to guests while creating a welcoming experience throughout their stay. MUST BE AVAILABLE FOR 11 PM SHIFT

You will greet guests, check in/out, handle payments, answer inquiries, and coordinate with departments to ensure smooth operations. A high school diploma and strong communication skills are essential; flexibility for weekends and holidays is expected.

Qualifications

• High school diploma or GED is required.
• Basic math and cash-handling skills are essential.
• Strong communication, customer-service, and problem-solving abilities.
• Ability to multitask and remain professional in a fast-paced environment.
• Flexible availability including days, evenings, weekends, and holidays.

Responsibilities

• Greet guests and complete check-in and check-out efficiently and professionally.
• Verify identification and process payments according to hotel policies.
• Respond to guest questions, requests, and concerns promptly and courteously.
• Communicate special requests to appropriate departments and follow through to ensure completion.
• Answer and route telephone calls professionally.
• Provide information about hotel amenities, services, events, and special packages.
• Post room charges, process payments, reconcile transactions, and complete cash-handling procedures.
• Communicate important guest and operational information to the next shift.
• Handle guest messages, mail, and wake-up call requests.
• Complete daily checklists and assigned front desk duties.
• Drive company vehicles as needed and when authorized.
• Maintain a clean, organized, safe, and professional front desk environment.
• Work collaboratively with all hotel departments.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Problem solving

Cash handling

Education

High school diploma or GED

Job description

Description

The Front Desk Agent provides accurate, timely, and professional service to hotel guests while creating a welcoming and positive guest experience throughout their stay. MUST BE AVAILABLE FOR 11 PM SHIFT

Responsibilities

• Greet guests and complete check-in and check-out efficiently and professionally.
• Verify identification and process payment according to hotel policies.
• Respond to guest questions, requests, and concerns promptly and courteously.
• Communicate special requests to appropriate departments and follow through to ensure completion.
• Answer and route telephone calls professionally.
• Provide information about hotel amenities, services, events, and special packages.
• Post room charges, process payments, reconcile transactions, and complete cash-handling procedures.
• Communicate important guest and operational information to the next shift.
• Handle guest messages, mail, and wake-up call requests.
• Complete daily checklists and assigned front desk duties.
• Drive company vehicles as needed and when authorized.
• Maintain a clean, organized, safe, and professional front desk environment.
• Work collaboratively with all hotel departments.
• Perform additional duties as assigned.

Qualifications

• High school diploma or GED.
• Required licenses or certifications as applicable.
• Basic math and cash-handling skills.
• Strong communication, customer-service, and problem-solving skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Ability to work independently and as part of a team.
• Professional appearance and dependable work habits.
• Flexible availability, including days,evenings, weekends, and holidays.