Front Office Supervisor: Guest Experience Leader

Placements24; Southampton; Presencial; GBP 6800 - 10.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff accommodation negotiable

Discounts on hotel services

Comprehensive training and development

Supportive team environment

Descripción de la vacante

Placements24 seeks an experienced Front Office Supervisor to lead the front desk team in Randburg, Gauteng. The role focuses on delivering warm welcomes, efficient check-in/check-out, and high guest satisfaction while managing staff performance.

The successful candidate will oversee reservations, handle inquiries, and collaborate across departments to ensure seamless guest experiences in a bustling hospitality environment.

Formación

• Proven experience in front office or hotel reception, supervisory experience preferred.
• Strong knowledge of hotel operations and reservation systems.
• Excellent leadership, communication, and customer service skills.
• Ability to remain calm and effective under pressure.
• Proficiency in hotel management software and standard office applications.
• A professional and welcoming demeanor suitable for representing the hotel in Randburg.

Responsabilidades

• Supervise and train front office staff, ensuring adherence to service standards.
• Manage guest check-in and check-out processes efficiently and accurately.
• Handle guest inquiries, requests, and resolve complaints promptly and professionally.
• Oversee room reservations, cancellations, and modifications.
• Ensure the lobby and front desk area are well-maintained and presentable.
• Collaborate with other departments to ensure seamless guest experiences.

Descripción del empleo

Placements24 seeks an experienced Front Office Supervisor to lead the front desk team in Randburg, Gauteng. The role focuses on delivering warm welcomes, efficient check-in/check-out, and high guest satisfaction while managing staff performance.

The successful candidate will oversee reservations, handle inquiries, and collaborate across departments to ensure seamless guest experiences in a bustling hospitality environment.