MGR-FRONT DESK

Delta Hotels by Marriott Peterborough; Peterborough; In loco; GBP 21.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

Manager bonus

Tips and gratuities

Meals on duty

Leisure club membership

Hotel discounts worldwide

Employee Assistance Program

BenefitHub access

Free parking

Life Assurance

Training and development

Descrizione del lavoro

Delta Hotels by Marriott Peterborough is seeking a Front Desk Team Leader to oversee daily operations, coach the front office team, and ensure guests receive outstanding service from arrival to departure.

You will lead check-in/check-out processes, handle guest requests with professionalism, and contribute to the hotel's financial performance while maintaining high standards of hospitality.

Competenze

• Experience in front office or hotel operations.
• Strong leadership and team motivation skills.
• Excellent guest service and problem-solving abilities.

Mansioni

• Represent the hotel as loyalty program champion.
• Greet guests with a smile and make them feel at home.
• Lead and inspire a fantastic front office team.
• Keep check-ins and check-outs smooth.
• Handle guest requests professionally.
• Ensure every stay is exceptional.

Conoscenze

Front desk operations

Guest service

Team leadership

Problem solving

Calm under pressure

Descrizione del lavoro

Are you a hospitality star who loves creating unforgettable first impressions? Do you thrive in a fast paced environment where no two days are the same? If so, we need YOU to lead our Front Desk Team!

Responsible for Front Desk daily operations and supervision of the Front Desk Team, leading the team while working with associates to carry out guest arrival and departure procedures, ensuring consistent delivery of the highest standards of service, striving to ensure guest and associate satisfaction whilst maximizing the financial performance of the department.

What You'll Be Doing

• Representing the hotel as loyalty program champion
• Greeting guests with a smile and making them feel at home
• Leading and inspiring a fantastic front office team
• Keeping check-ins and check-outs smooth as silk
• Handling guest requests like a professional
• Ensuring every stay is nothing short of amazing

What We're Looking For

• A people-person with a passion for hospitality
• Experience in front office or hotel operations
• Strong leadership skills to keep the team motivated and on top form
• Problem-solving superpowers
• The ability to stay calm and collected

Why join us?

• Manager bonus scheme
• Tips and gratuities
• Meals on duty
• Leisure club membership
• Discounted rates on hotels worldwide
• Employee Assistance Program
• Free enrolment of BenefitHub - Access to unlimited deals of retailers and more
• Free parking
• Life Assurance
• Comprehensive training and development opportunities
• Work in a vibrant, friendly hotel where your ideas matter
• A fun, supportive team