Receptionist & Admin Coordinator - Mental Health Team

Bsmhft; Marston Green; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Birmingham and Solihull Mental Health NHS Foundation Trust is accepting applications for a Band 3 Team Administrator/Receptionist at the Solihull ICCR site. The role is permanent, full time (37.5 hours/week, Monday–Friday 9–5).

Salary is £25,760–£27,476 per annum, pro rata, with a closing date of 01/11/2026. The post involves front-line reception duties, booking and coordinating admin tasks, and supporting a multidisciplinary CMHT team in a friendly, inclusive environment.

Qualifications

• NVQ Level II in Business Administration or equivalent or working towards.
• GCSE English or equivalent.
• RSA II Typing.

Responsibilities

• The post holder will undertake a range of reception and administrative duties to support the effective delivery of the service.
• Provide front-line telephone support and handle enquiries from service users, carers and professionals.
• Coordinate room booking processes and collate Friends and Family Test responses.
• Engage with service users to obtain feedback on their experience of the service and maintain accurate records.

Education

NVQ Level II in Business Administration

GCSE English

RSA II Typing

Job description

Birmingham and Solihull Mental Health NHS Foundation Trust is accepting applications for a Band 3 Team Administrator/Receptionist at the Solihull ICCR site. The role is permanent, full time (37.5 hours/week, Monday–Friday 9–5).

Salary is £25,760–£27,476 per annum, pro rata, with a closing date of 01/11/2026. The post involves front-line reception duties, booking and coordinating admin tasks, and supporting a multidisciplinary CMHT team in a friendly, inclusive environment.