Frontline Receptionist & Admin – Mental Health NHS CMHT

Birmingham and Solihull Mental Health NHS Foundation Trust; Cam; On-site; GBP 21,000 - 23,000; Full time

Job summary

Birmingham and Solihull Mental Health NHS Foundation Trust is seeking a full-time Receptionist/Administrator to join the Zinnia Community Mental Health Team. You will be the first point of contact for patients, staff and visitors, and you will provide efficient administrative support to the Hub in a busy, friendly environment.

The role covers appointment monitoring, booking, managing a busy telephone line, processing clinical letters and correspondence, and liaising with multi-disciplinary

Qualifications

• Proven ability to perform reception and administrative duties in a healthcare setting.
• Ability to monitor, record and book appointments.
• Manage a busy telephone line and incoming mail.
• Process clinical letters and other correspondence accurately.
• Liaise with multi-disciplinary team members, GPs, social workers and other agencies.

Responsibilities

• Provide first point of contact for patients, staff and visitors.
• Coordinate and prioritise administrative tasks in a busy hub.
• Support colleagues with across-team administrative duties.
• Maintain confidentiality and timely handling of enquiries.

Skills

Administrative skills

Telephone handling

Organisational skills

Communication

Team liaison

Job description

Birmingham and Solihull Mental Health NHS Foundation Trust is seeking a full-time Receptionist/Administrator to join the Zinnia Community Mental Health Team. You will be the first point of contact for patients, staff and visitors, and you will provide efficient administrative support to the Hub in a busy, friendly environment.

The role covers appointment monitoring, booking, managing a busy telephone line, processing clinical letters and correspondence, and liaising with multi-disciplinary