Front Desk & Admin Coordinator – Starting Well Receptionist

London Borough of Havering; Greater London; On-site; GBP 30,000 - 32,000; Full time

Job summary

London Borough of Havering is seeking a friendly Starting Well Receptionist (Grade G3) to provide front-of-house and administrative support across our Early Help and Targeted Family Support centres. The role requires handling enquiries, diary management, and efficient daily operations.

You will be the first point of contact for families, visitors and professionals, ensuring records are accurate and IT systems kept up to date. Flexibility to travel between centres is essential.

Qualifications

• Excellent customer service and communication skills.
• Organised and proactive with the ability to prioritise competing demands.
• Good IT skills including Microsoft Office applications.
• Demonstrates accuracy and attention to detail.
• Flexible and able to learn new systems and processes.

Responsibilities

• Provide welcoming, professional reception across Starting Well centres.
• Respond to enquiries face-to-face, by phone and email.
• Maintain records and update IT systems.
• Manage diary and room bookings for centre activities and registrations.
• Operate booking systems and issue receipts where required.
• Support with building operations, repairs reporting and supplies.
• Provide administrative support to operational teams.
• Support safeguarding, confidentiality, GDPR and health & safety requirements.

Skills

Customer service

Communication

Organisation

Attention to detail

Proactive

Tools

Microsoft Office

Job description

London Borough of Havering is seeking a friendly Starting Well Receptionist (Grade G3) to provide front-of-house and administrative support across our Early Help and Targeted Family Support centres. The role requires handling enquiries, diary management, and efficient daily operations.

You will be the first point of contact for families, visitors and professionals, ensuring records are accurate and IT systems kept up to date. Flexibility to travel between centres is essential.