Receptionist (Starting Well)

London Borough of Havering; Greater London; On-site; GBP 30,000 - 32,000; Full time

Job summary

London Borough of Havering is seeking a friendly Starting Well Receptionist (Grade G3) to provide front-of-house and administrative support across our Early Help and Targeted Family Support centres. The role requires handling enquiries, diary management, and efficient daily operations.

You will be the first point of contact for families, visitors and professionals, ensuring records are accurate and IT systems kept up to date. Flexibility to travel between centres is essential.

Qualifications

• Excellent customer service and communication skills.
• Organised and proactive with the ability to prioritise competing demands.
• Good IT skills including Microsoft Office applications.
• Demonstrates accuracy and attention to detail.
• Flexible and able to learn new systems and processes.

Responsibilities

• Provide welcoming, professional reception across Starting Well centres.
• Respond to enquiries face-to-face, by phone and email.
• Maintain records and update IT systems.
• Manage diary and room bookings for centre activities and registrations.
• Operate booking systems and issue receipts where required.
• Support with building operations, repairs reporting and supplies.
• Provide administrative support to operational teams.
• Support safeguarding, confidentiality, GDPR and health & safety requirements.

Skills

Customer service

Communication

Organisation

Attention to detail

Proactive

Tools

Microsoft Office

Job description

Enhanced DBS Required Join us in making a difference for children, young people and families across Havering.

Job Description

Starting Well Receptionist

Grade G3

£30,408 to £32187Ppa

Enhanced DBS Required

Join us in making a difference for children, young people and families across Havering.

The London Borough of Havering is seeking a professional, enthusiastic and customer-focused Starting Well Receptionist to provide high-quality front-of-house and administrative support across our Early Help and Targeted Family Support centres. This role is ideal for someone who enjoys working with people, thrives in a busy environment and takes pride in delivering excellent customer service.

About The Role

As a Starting Well Receptionist, you will be the first point of contact for families, visitors and professionals accessing our services. You will play a key role in ensuring our centres operate efficiently, providing reception cover, administrative support and assistance with the day-to-day running of our buildings.

What You'll Be Doing

• Providing a welcoming, professional reception service across Starting Well centres.
• Responding to enquiries from service users face-to-face, by telephone and email.
• Maintaining accurate records and updating IT systems.
• Supporting diary and room booking management for centre activities, programmes and registrations.
• Operating booking management and till systems, processing payments and issuing receipts where required.
• Assisting with the smooth operation of buildings, including reporting repairs, ordering supplies and supporting health and safety checks.
• Providing high-quality administrative support to operational teams.
• Supporting compliance with safeguarding, confidentiality, GDPR, equality, diversity and health and safety requirements.

About You

We are looking for someone who:

• Has excellent customer service and communication skills.
• Is organised, proactive and able to prioritise competing demands.
• Has good IT skills, including Microsoft Office applications.
• Demonstrates accuracy and attention to detail.
• Has a positive, flexible and can-do approach to work.
• Is willing to learn new systems and processes.
• Can work independently whilst contributing effectively as part of a wider team.

Working Arrangements

This post is based across a number of Starting Well operational centres and buildings within the borough. The successful candidate must be able to travel between locations as required. Flexibility is essential, as occasional work outside normal office hours may be required to meet service needs. Core centre hours are 8:45am to 5:00pm, Monday to Friday.

Why Join Havering?

At Havering, we are passionate about supporting children and families to achieve the best possible outcomes. In return, we offer:

• A supportive and inclusive working environment.
• Opportunities for learning and development.
• Flexible working arrangements where service needs allow.
• Membership of the Local Government Pension Scheme.
• Access to employee wellbeing initiatives and staff benefits.

The closing date for the receipt of applications is 8/11//2026, however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been successful. Interview date to be confirmed.

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

About Us

With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries.

Find out why you should work for Havering Council.