Front Desk & Admin Coordinator — Health & Wellbeing

Via Westminster Drug Project; Cheltenham; On-site; GBP 24,000 - 29,000; Full time

Job summary

Via Westminster Drug Project is seeking a friendly, professional Receptionist for our Cheltenham service. You will be the first point of contact for service users, professionals and visitors, ensuring a warm and efficient welcome.

As part of the admin team, you’ll handle calls, route inquiries and support scheduling to help the service run smoothly in a busy environment. A calm, organised approach and strong communication are essential.

Qualifications

• Friendly and professional demeanour with excellent communication.
• Strong interpersonal skills for diverse service users and stakeholders.
• Ability to manage competing priorities in a busy front-desk environment.

Responsibilities

• Provide a warm, professional welcome to all visitors and service users.
• Answer and route phone calls, manage inquiries and basic admin tasks.
• Support appointment scheduling and front-desk duties to keep the service running smoothly.
• Maintain a calm, organized reception area and assist the admin team as needed.

Skills

Communication skills

Interpersonal skills

Customer service

Team player

Calm under pressure

Job description

Via Westminster Drug Project is seeking a friendly, professional Receptionist for our Cheltenham service. You will be the first point of contact for service users, professionals and visitors, ensuring a warm and efficient welcome.

As part of the admin team, you’ll handle calls, route inquiries and support scheduling to help the service run smoothly in a busy environment. A calm, organised approach and strong communication are essential.