Front Desk & Admin Lead — Flexible (Starting Well)

LONDON BOROUGH OF HAVERING; Hill; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

A supportive and inclusive working env

Opportunities for learning and develop

Flexible working arrangements where SN

Membership of the Local Government PSS

Employee wellbeing initiatives and ben

Local Government Pension Scheme

Job summary

The London Borough of Havering is seeking a professional, enthusiastic and customer-focused Starting Well Receptionist to provide high-quality front-of-house and administrative support across our Early Help and Targeted Family Support centres. This role is ideal for someone who enjoys working with people, thrives in a busy environment and takes pride in delivering excellent customer service.

Based across multiple Starting Well centres in the borough, the post involves reception duties, records

Qualifications

• Excellent customer service and communication skills.
• Organised, proactive and able to prioritise competing demands.
• Good IT skills, including Microsoft Office applications.
• Demonstrates accuracy and attention to detail.

Responsibilities

• Providing a welcoming, professional reception service across Starting Well centres.
• Responding to enquiries from service users face-to-face, by telephone and email.
• Maintaining accurate records and updating IT systems.
• Supporting diary and room booking management for centre activities, programmes and registrations.
• Operating booking management and till systems, processing payments and issuing receipts where required.
• Assisting with the smooth operation of buildings, including reporting repairs, ordering supplies and supporting health and safety checks.
• Providing high-quality administrative support to operational teams.
• Supporting compliance with safeguarding, confidentiality, GDPR, equality, diversity and health and safety requirements.

Skills

Customer service

IT skills

Organised

Attention to detail

Tools

MS Office

Job description

The London Borough of Havering is seeking a professional, enthusiastic and customer-focused Starting Well Receptionist to provide high-quality front-of-house and administrative support across our Early Help and Targeted Family Support centres. This role is ideal for someone who enjoys working with people, thrives in a busy environment and takes pride in delivering excellent customer service.

Based across multiple Starting Well centres in the borough, the post involves reception duties, records