Front Desk & Admin Coordinator, Inpatient Mental Health (Part-Time)

The Methodist Church in Britain; Sunderland; On-site; GBP 9,600 - 11,000; Part time

Benefits offered by this job

Flexible working discussed atInterview

Job summary

Hampshire and Isle of Wight Healthcare NHS Foundation Trust’s St James' Hospital is seeking a part-time receptionist to join the Inpatient Mental Health Services administration team. The role focuses on front-of-house reception, greeting service users, carers, visitors and staff, and handling sensitive calls and shared mailboxes.

You will provide comprehensive administrative support, prioritise a large workload with confidentiality and diplomacy, and work three fixed days (Wednesday to Friday),

Qualifications

• GCSE grade C/4 in English or equivalent.
• Experience in an administrative setting or reception.
• Ability to work to deadlines and under pressure.
• Confidentiality and data handling skills.

Responsibilities

• Greet patients, staff and visitors at reception and keep the reception area and consulting and meeting rooms maintained.
• Answer calls, including sensitive calls from service users and other agencies, forwarding queries accurately and promptly.
• Deal with emails about the services via shared mailboxes.
• Provide comprehensive administrative support to the inpatient service as part of a skill mix team.
• Prioritise effectively and manage own workload while maintaining confidentiality and diplomacy.
• Carry out other duties as the service's changing needs require, in line with management requirements and banding.
• Carry out all work within the Trust's information governance, recording and data sharing procedures.

Skills

Communication

Customer care

Message taking

Data entry

Independence

Education

GCSE English 4

Job description

Hampshire and Isle of Wight Healthcare NHS Foundation Trust’s St James' Hospital is seeking a part-time receptionist to join the Inpatient Mental Health Services administration team. The role focuses on front-of-house reception, greeting service users, carers, visitors and staff, and handling sensitive calls and shared mailboxes.

You will provide comprehensive administrative support, prioritise a large workload with confidentiality and diplomacy, and work three fixed days (Wednesday to Friday),