Receptionist - Inpatient Mental Health

The Methodist Church in Britain; Sunderland; On-site; GBP 9,600 - 11,000; Part time

Benefits offered by this job

Flexible working discussed atInterview

Job summary

Hampshire and Isle of Wight Healthcare NHS Foundation Trust’s St James' Hospital is seeking a part-time receptionist to join the Inpatient Mental Health Services administration team. The role focuses on front-of-house reception, greeting service users, carers, visitors and staff, and handling sensitive calls and shared mailboxes.

You will provide comprehensive administrative support, prioritise a large workload with confidentiality and diplomacy, and work three fixed days (Wednesday to Friday),

Qualifications

• GCSE grade C/4 in English or equivalent.
• Experience in an administrative setting or reception.
• Ability to work to deadlines and under pressure.
• Confidentiality and data handling skills.

Responsibilities

• Greet patients, staff and visitors at reception and keep the reception area and consulting and meeting rooms maintained.
• Answer calls, including sensitive calls from service users and other agencies, forwarding queries accurately and promptly.
• Deal with emails about the services via shared mailboxes.
• Provide comprehensive administrative support to the inpatient service as part of a skill mix team.
• Prioritise effectively and manage own workload while maintaining confidentiality and diplomacy.
• Carry out other duties as the service's changing needs require, in line with management requirements and banding.
• Carry out all work within the Trust's information governance, recording and data sharing procedures.

Skills

Communication

Customer care

Message taking

Data entry

Independence

Education

GCSE English 4

Job description

This receptionist post sits within the Business Administration Support Team for inpatient mental health services at St James' Hospital, run by Hampshire and Isle of Wight Healthcare NHS Foundation Trust. The work centres on front-of-house reception, greeting service users, carers, visitors and staff, and handling sensitive calls and shared service mailboxes. It is a part-time post of 22.5 hours across three fixed days, Wednesday to Friday, 8:30am to 4:30pm, and the hours cannot be flexed. Confidence working with people experiencing mental ill health is essential.

What the job involves

• Greet patients, staff and visitors at reception and keep the reception area and consulting and meeting rooms maintained
• Answer calls, including sensitive calls from service users and other agencies, forwarding queries accurately and promptly
• Deal with emails about the services via shared mailboxes
• Provide comprehensive administrative support to the inpatient service as part of a skill mix team
• Prioritise effectively and manage own workload while maintaining confidentiality and diplomacy
• Carry out other duties as the service's changing needs require, in line with management requirements and banding
• Carry out all work within the Trust's information governance, recording and data sharing procedures

Qualifications

• GCSE grade C/4 in English or equivalent

Experience

• Experience of working in an administrative setting or reception area
• Working to strict deadlines and under pressure
• Providing operational support
• Working without direct supervision

Skills & knowledge

• Excellent written, verbal and face-to-face communication with professionals and non-professionals
• Excellent customer care skills
• Accurate message taking, problem solving and data input
• Working independently and as part of a team
• Self‑motivated, able to organise a large and varied workload

Other

• Flexible and adaptable to competing priorities and varying situations
• Confidence working in an environment with patients experiencing mental health issues

What’s offered

• Flexible working requests can be discussed as part of the interview process