Receptionist

NHS Shropshire, Telford and Wrekin Integrated Care Board; Canterbury; On-site; GBP 23,000 - 28,000; Full time

Job summary

NHS Shropshire, Telford and Wrekin Integrated Care Board in Canterbury requires a Band 2 administrator to provide essential corporate services support. The role covers reception, frontline customer service, and general administrative duties to ensure smooth directorate operations.

You will handle calls, greet visitors, manage mail, book meetings, and assist with office systems while upholding confidentiality and NHS standards. Hybrid working arrangements may be implemented where appropriate.

Qualifications

• Educated to NVQ 2 level in a relevant subject or equivalent qualification.
• Demonstrable administrative/secretarial experience with office systems.
• Experience dealing with the public and handling confidential information.

Responsibilities

• Receive and handle internal and external telephone calls and pass messages to the proper staff promptly.
• Welcome and assist visitors, directing them to the appropriate office or meeting room.
• Sort and distribute mail and emails and prepare outgoing mail for dispatch.
• Organise and coordinate meeting room bookings using the online system.
• Log and report maintenance issues and arrange maintenance call-outs as needed.
• Support the maintenance of administrative systems for efficient day-to-day operations.

Skills

Reception duties

Administrative support

Customer service

Telephone handling

Education

NVQ level 2 in administration

Tools

Outlook

Word

Excel

PowerPoint

Access

Job description

Employer NHS Shropshire, Telford and Wrekin Integrated Care Board Employer type NHS Site Keele University Town Staffordshire Salary £25,272 PA Salary period Yearly Closing 17/11/2026 23:59

Band 2

Job overview

The publication of the Governments 10-Year Health Plan: Fit for the Future sets out an ambitious agenda for the health of the population and for the NHS. As part of that ambition, it makes clear that every system requires an Integrated Care Board that will function as the strategic commissioner of local health services, responsible for all but the most specialised commissioning, using multi-year budgets to drive improvement. This means ensuring that the money available to our local health and care system is put to the best possible use: to improve the local population’s health, reduce health inequalities and improve access to consistently high-quality services.

The NHS needs commissioners who can better understand the health and care needs of their local populations, who can work with users, providers and wider communities and partners to develop strategies to improve health and tackle inequalities and who can contract with providers to ensure consistently high-quality, safe and efficient care. Improving access and waiting times, in particular against NHS constitutional standards, will continue to be core indicators of whether population needs are being met.

At the same time, we have a collective responsibility to reduce cost and become as effective as possible through reducing duplication and being clear on our core purpose. It is clear that there is much to do.

Main duties of the job

To provide effective and administrative support to the Corporate Services team , ensuring the smooth and professional delivery of directorate activities ensuring all priorities and deadlines are met .

To provide a professional reception and front-of-house service for members of the public, ICB staff and external stakeholders, ensuring a courteous and helpful approach that supports good customer service and positive working relationships.

Working for our organisation

Our goal as a clustered ICB is to lead and support delivery of the four Integrated Care System (ICS) aims across the geographies of Shropshire, Telford & Wrekin, Staffordshire and Stoke-on-Trent:

• Improving outcomes in population health and care
• Tackling inequalities in outcomes, experience, and access
• Enhancing productivity and value for money
• Helping the NHS to support broader social and economic development.

Please note that the Cluster ICB has consulted with its workforce on changes to contractual base locations and hybrid working arrangements and is implementing a consistent hybrid working model across the Cluster. The new arrangements are intended to support closer and more collaborative working across the Cluster ICB, through a consistent approach to hybrid working and the use of designated office locations.

Detailed job description and main responsibilities

Receive and handle internal and external telephone calls on behalf of the organisation, taking accurate messages and ensuring they are passed to the appropriate directorate or member of staff in a timely manner .

Welcome and assist visitors to the ICB, informing the relevant member of staff of their arrival and directing them to the appropriate office or meeting room as required .

Sort and distribute incoming mail and emails in line with agreed processes and prepare outgoing mail for collection or dispatch.

Organise and coordinate the booking of meeting rooms using the online booking system, ensuring bookings are recorded accurately.

Log and report maintenance issues relating to ICB offices and buildings and arrange maintenance call-outs as required .

Support the maintenance of administrative systems to ensure efficient day-to-day office operations.

Person specification

Knowledge, Training and Experience

• Educated to NVQ 2 level in a relevant subject or equivalent level of qualification in addition to theoretical knowledge of administration processes or equivalent previous proven experience. Demonstratable administrative/ secretarial experience including initiating and maintaining office systems.
• Demonstrable experience in dealing with the public and dealing with sensitive and confidential information. Knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access. Understanding of Confidentiality and Data Protection Act. Knowledge of NHS issues

Communication Skills

• Excellent interpersonal and communication skills, both written and verbal Excellent customer service skills, capable of constructing and delivering clear information/ instructions to staff and service users
• Minute taking

Equality and Diversity

• Basic awareness of the Equality Acts, Public Sector Equality Duty. Ability to support equality related functions to promote a culture of respect and inclusion for both workforce and patient equality. Ability to contribute to initiatives that enhance and advance equality diversity and inclusion