Front Desk & Admin Assistant – Life Rooms

North West Borough Healthcare NHS Foundation Trust; Liverpool; On-site; GBP 20,000 - 23,000; Full time

Job summary

The Life Rooms Walton is a permanent receptionist role within Mersey Care NHS Foundation Trust. You will provide front-desk and administrative support to ensure the smooth day-to-day running and patient satisfaction.

Working with colleagues, you will maintain administrative procedures, handle calls and mail, manage appointments, and assist with data reporting while upholding confidentiality and professional standards at all times.

Qualifications

• GCSE or NVQ2 or equivalent, or equivalent experience.
• IT literate.
• Proficient with word processing, spreadsheets and email software.
• Clear ability to handle confidential information.

Responsibilities

• Receive and direct patients and visitors on arrival, providing reception services with sensitivity.
• Answer telephone calls, log messages and maintain effective communication channels.
• Sort and distribute mail to departments.
• Manage stock levels and ordering of supplies.
• Record attendances on the appointment system and update information.
• Assist with data collection and standardised reporting for managers.
• Maintain filing systems and ensure up-to-date records.
• Participate in meetings and maintain professional confidentiality.
• Monitor building security and ensure reception/waiting areas are clean and safe.

Skills

Effective communication

Interpersonal skills

Teamwork

Confidentiality

Plan and prioritise work

Self-motivated

Initiative

Attention to detail

Education

GCSE or NVQ2 or equivalent

Tools

Word processing

Spreadsheets

Email software

Job description

The Life Rooms Walton is a permanent receptionist role within Mersey Care NHS Foundation Trust. You will provide front-desk and administrative support to ensure the smooth day-to-day running and patient satisfaction.

Working with colleagues, you will maintain administrative procedures, handle calls and mail, manage appointments, and assist with data reporting while upholding confidentiality and professional standards at all times.