Fresh Food Managers

Frasers Group; Hatfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in the UK seeks a Fresh Food Manager who will prioritize customer service and oversee team performance. This role involves empowering colleagues, managing store operations, and ensuring product availability. The ideal candidate will have team management experience and excellent communication skills. Benefits include competitive salary, bonus, pension scheme, private healthcare, and generous leave policies, making this a great opportunity for growth and development.

Benefits

Generous bonus

Attractive pension scheme

Private healthcare

Colleague discount

26 weeks maternity and adoption leave

Neonatal and fertility leave

Qualifications

• Experience of managing a team in a fast-paced environment.
• Great communicator who can share knowledge, experience, and best practices.
• Ability to build and maintain relationships with key stakeholders.

Responsibilities

• Lead and empower colleagues to always put the customer first.
• Listen and respond to customer feedback.
• Ensure market-leading availability across the store.
• Deliver training for effective team performance.
• Identify and develop talent within the department.
• Take a leadership role within the store.

Skills

Team management experience

Excellent communication skills

Relationship building

Adaptability

Active listening

Customer focus

Job description

Our Fresh Food Managers take pride in the availability of our products, putting the customer at the heart of everything we do whilst delivering exceptional customer service by listening and responding to our customers. Reporting into the Store Manager, you will also lead and empower colleagues to put the customer first and deliver outstanding customer service.

Responsibilities

• Lead and empower colleagues to always put the customer first and deliver outstanding customer service
• Listen and respond to our customers feedback and react accordingly
• Ensure market leading availability across the store
• Work with the other Managers in store to lead a supportive and performance driven department
• Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
• Deliver training to ensure team have the capability and confidence to deliver their role
• Enable colleagues to work with confidence across various departments
• Identify and develop talent within the department
• Build effective relationships with other operating departments
• Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
• Take a leadership role within the store
• Ensure resource is planned thoroughly

Qualifications

• Experience of managing a team in a fast paced environment
• Great communicator who can share knowledge, experience and best practices
• Ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
• Adaptable to change and able to challenge effectively
• Actively listen to and respond effectively to customers and colleagues
• Friendly, approachable and customer‑focused, able to provide a great experience at the checkouts, self‑serve tills, kiosks, and online team

You will play a vital role in our business and have a huge impact on our success. We offer excellent training, support and continued development, competitive salary and superb benefits package. The benefits include a generous bonus, attractive pension scheme, private healthcare, a colleague discount, 26 weeks maternity and adoption leave, neonatal and fertility leave.