French-Speaking Customer Success Manager | Remote

Go1; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading learning solutions provider in Birmingham, UK, is looking for a Customer Success Associate to drive customer engagement and retention. The successful candidate will respond to customer inquiries, monitor health scores, and contribute to customer success strategies while being fluent in French. This is an opportunity to grow within a dynamic team and shape the customer experience. Competitive salary and benefits package offered.

Benefits

Competitive incentive plan

Employee Stock Option Plan

Flexible work approach

Transport reimbursement

One-time home office setup budget

Unlimited access to Learning Hub

Professional development fund

Volunteer leave

PTO + Wellbeing days

Flexible public holidays

Family planning and parental leave

Qualifications

• At least two years of demonstrated history of surpassing company KPIs, including customer retention and satisfaction.
• Fluent in written and spoken French.
• Reliable and considerate teammate who values diverse perspectives.

Responsibilities

• Drive customer engagement, adoption, and retention.
• Respond promptly to customer inquiries leveraging resources.
• Proactively monitor customer health scores and mitigate risks.
• Contribute to development of customer success models and resources.
• Maintain accurate customer records using internal tools.

Skills

Customer retention

Creative problem solving

Fluency in French

Data analysis

Relationship building

Tools

Gainsight

Job description

A leading learning solutions provider in Birmingham, UK, is looking for a Customer Success Associate to drive customer engagement and retention. The successful candidate will respond to customer inquiries, monitor health scores, and contribute to customer success strategies while being fluent in French. This is an opportunity to grow within a dynamic team and shape the customer experience. Competitive salary and benefits package offered.