French speaking Customer Service Apprentice

French Selection (FS); Abingdon; On-site; GBP 16,000 - 27,000; Full time

Benefits offered by this job

Study day

Job summary

French Selection (FS) in Abingdon near Oxford is offering a French speaking Customer Service Apprenticeship. This entry-level role is office-based with one day allocated for studying and salary up to £27,000 per annum depending on experience and eligibility.

The role involves supporting customers, handling tickets, providing troubleshooting, and maintaining customer records while learning to deliver technical support. A strong French language ability and IT aptitude are essential.

Qualifications

• Must be over 18 years of age.
• Fluent in French to high level (written and spoken).
• IT literate and comfortable learning new systems.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide excellent customer service and learn how to provide technical support.
• Raise and update tickets for ongoing incidents and repairs.
• Provide troubleshooting support to identify common faults and propose solutions.
• Maintain accurate customer records in the system.
• Escalate tickets for more complex technical support.
• Produce reports on software defects and investigate re-occurrences.
• Follow Service Level Agreements to ensure best possible support.

Skills

French fluency

IT literacy

Communication skills

Job description

French speaking Customer Service Apprenticeship (entry-level role partly working, partly studying)

Location: Abingdon near Oxford

Office-based role with 1 day allocated studying

Salary: up to £27,000 per annum depending on experience and eligibility

Ref: 8244AP

Website: www.french-selection.co.uk

A software solutions company with international operations and strong company values.

Main duties: To provide excellent customer service and learn how to provide technical support.

The role:

• Support customers with any queries and respond in a timely manner
• Raise and update tickets for ongoing incidents and repairs
• Provide troubleshooting support in order to identify common faults and suggest solutions
• Maintain accurate customer records in the system
• Escalate tickets accordingly when the issue requires more complex technical support
• Produce reports on any software defects and investigate re-occurrences
• Follow Service Level Agreements to ensure customers are given the best support possible

The candidate:

• Must be over 18 years of age
• Fluent in French to high level (written and spoken) – Essential
• Previous experience in customer service and administration – Beneficial
• IT literate and comfortable learning new systems
• Excellent communication and interpersonal skills
• Dynamic and confident personality with good initiative

The salary: up to £27,000 depending on experience and eligibility