French Speaking Customer Service Administrator

JOBS247 INC LTD; Sheffield; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

JOBS247 INC LTD is seeking a French-speaking Customer Service Administrator in a hybrid role based in the UK. You will provide accurate, timely responses and manage orders while maintaining professional, courteous interactions with customers.

You will update customer accounts, collaborate with internal teams, and look for ways to improve processes to raise overall service levels. The position offers a salary between £25,000 and £30,000 per year.

Qualifications

• Previous experience in a customer service or administrative role is preferred.
• Strong problem-solving skills with the ability to handle inquiries and complaints calmly.
• Excellent organisational skills and attention to detail for accurate record-keeping.
• Ability to work effectively in a team and collaborate with cross-functional teams.

Responsibilities

• Provide accurate and timely responses, maintaining a professional and courteous manner.
• Process orders efficiently and accurately to ensure customer satisfaction.
• Update customer accounts with precise records of interactions and transactions.
• Maintain a high level of customer satisfaction.
• Collaborate with internal departments to address customer needs.
• Identify opportunities for process improvements to enhance service efficiency.

Skills

Customer service

Problem-solving

Organisational skills

Team collaboration

Job description

French Speaking Customer Service Administrator focuses on provide accurate and timely responses, maintaining a professional and courteous manner at all times.

What the role involves

• Provide accurate and timely responses, maintaining a professional and courteous manner at all times.
• Processing orders efficiently and accurately, ensuring customer satisfaction.
• Update customer accounts, ensuring accurate records of interactions and transactions.
• Maintain a high level of customer satisfaction.
• Collaborate closely with internal departments to address customer needs effectively.
• Identify opportunities for process improvements to enhance customer service efficiency and effectiveness.

Skills and requirements

• Previous experience in a customer service or administrative role is preferred.
• Strong problem-solving skills with the ability to handle customer inquiries and complaints in a calm and professional manner.
• Excellent organisational skills and attention to detail to ensure accurate record-keeping.
• Ability to work effectively in a team environment and collaborate with cross-functional teams.

Confirmed role details

• Rotherham Based – Hybrid Working.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• French Speaking Customer Service Administrator.

Known job details

• Pay: £25,000 - £30,000