French Speaking Customer Service Administrator

Tru talent; Egham; On-site; GBP 28,000 - 36,000; Full time

Job summary

Tru talent in Egham seeks a confident French-Speaking Customer Service Administrator to join a fast-paced team. You will support European agencies using French and English to ensure an excellent customer experience.

Responsibilities include inputting and updating customer records, handling inquiries, and supporting cost reduction processes. M-F, 8:00am–5:00pm, £13.75 per hour, with a focus on accuracy and compliance.

Qualifications

• Fluent in both French and English (written and spoken).
• Able to speak and translate German is desired.
• Previous experience in a customer service or administrative role.
• Strong organisational skills with excellent attention to detail.
• Confident using Microsoft Office and general IT systems.

Responsibilities

• Accurately inputting, updating, and maintaining customer records and data.
• Providing professional customer support to European clients in both French and English.
• Handling customer queries efficiently and ensuring a high standard of service.
• Investigating court summons and supporting cost reduction processes.
• Using Microsoft Office (Excel, PowerPoint, etc.) to support daily operations.
• Working independently to meet productivity targets and deadlines.
• Ensuring all work meets quality and compliance standards.
• Providing general administrative support to the wider team where required.

Skills

Bilingual French/English

Customer service

Data entry

MS Office

Tools

Microsoft Office

Job description

French-Speaking Customer Service Administrator

Location: Egham

Hourly Rate: £13.75 per hour

Hours: Monday to Friday, 8:00am - 5:00pm (40 hours per week)

We are seeking a confident and highly organised French-Speaking Customer Service Administrator to join a fast-paced and supportive team. This is a fantastic opportunity for someone from a similar customer service or administrative background who enjoys delivering exceptional service and supporting international clients within a professional environment.

You will play a key role in providing high-quality support to European agencies, using both French and English to communicate effectively and ensure an excellent customer experience.

What you'll be doing as the French Speaking Customer Service Administrator:

• Accurately inputting, updating, and maintaining customer records and data
• Providing professional customer support to European clients in both French and English
• Handling customer queries efficiently and ensuring a high standard of service
• Investigating court summons and supporting cost reduction processes
• Using Microsoft Office (Excel, PowerPoint, etc.) to support daily operations
• Working independently to meet productivity targets and deadlines
• Ensuring all work meets quality and compliance standards
• Providing general administrative support to the wider team where required

What we're looking for:

• Fluent in both French and English (written and spoken)
• Able to speak and translate German is desired
• Previous experience in a customer service or administrative role
• Strong organisational skills with excellent attention to detail
• Confident using Microsoft Office and general IT systems
• A proactive, reliable, and solutions-focused mindset
• Ability to work independently as well as collaboratively within a team

This role would suit someone detail-oriented and adaptable, who is confident communicating across international teams and looking to develop their career in a structured and professional environment.