French speaking Customer Service Advisor

French Selection (FS); Cambridge; On-site; GBP 28,000 - 30,000; Full time

Job summary

French Selection (FS) is seeking a customer support representative in Cambridge. The role requires fluent French and involves providing 1st-line support, logging queries, and ensuring excellent customer service through various channels.

Working hours are Monday to Friday, fully office-based. Candidates should have good IT skills and a focus on customer satisfaction. The salary ranges from £28,000 to £30,000 per annum depending on experience.

Qualifications

• Fluent in French, written and spoken, is essential.
• Experience in customer service or first-line technical support is beneficial.
• Strong communication skills and attention to detail are required.

Responsibilities

• Provide 1st-line support by resolving customer queries.
• Offer outstanding support via phone, email, and live chat.
• Ensure accurate logging of all calls.

Skills

Fluent in French (written and spoken)

Excellent communication skills

Customer-focused

Good IT skills

Job description

Company Overview

A well-established and trusted UK brand operating on a global scale.

Position Details

Location: Cambridge
Job Ref: 5526M
Salary: £28,000 – £30,000 per annum (depending on experience)
Working Hours: Fully office-based Monday to Friday

Responsibilities

• Provide 1st‑line support to customers by resolving queries related to the company’s products and services.
• Offer outstanding customer support via phone, email and live chat.
• Ensure all calls are logged accurately.
• Analyse data and respond accordingly.
• Be responsible for scheduling engineering service calls.
• Provide customer training on products.
• Monitor and report any issues as needed.
• Perform any additional tasks as required by management.

Candidate Profile

• Fluent in French (written and spoken) – essential.
• Experience in customer service or first‑line technical support – beneficial.
• Excellent communication skills.
• Customer‑focused with high attention to detail.
• Good IT skills.