French-Speaking Customer Care Advisor - 12 Month FTC

Allscreens Nationwide Ltd; Knowsley; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Mon-Fri working pattern

Salary £30,000 per annum

Maternity cover role

Job summary

Allscreens Nationwide Ltd in Kirkby, Liverpool is seeking a French-speaking Customer Service Adviser on a 12-month fixed-term contract to cover maternity leave. You will be the main contact for French-speaking customers, delivering a first-class service and resolving queries efficiently.

The role suits graduates with fluent French or experienced customer service professionals; you will work Monday to Friday in a full-time capacity, with salary £30,000 per annum.

Qualifications

• Fluent French language skills (both written and spoken) are essential.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organisational skills.
• Confident using Microsoft Office and computer systems.
• Customer-focused approach with a positive attitude.
• Graduates with fluent French are encouraged to apply.

Responsibilities

• Handling customer enquiries via phone and email.
• Providing support to French-speaking customers.
• Resolving queries and issues in a timely and professional manner.
• Maintaining accurate customer records and updating internal systems.
• Working collaboratively with internal departments to ensure excellent service delivery.
• Building positive relationships with customers and stakeholders.

Skills

French language

Communication skills

Organisational skills

MS Office

Customer service experience

Education

Graduate

Tools

MS Office

Job description

Allscreens Nationwide Ltd in Kirkby, Liverpool is seeking a French-speaking Customer Service Adviser on a 12-month fixed-term contract to cover maternity leave. You will be the main contact for French-speaking customers, delivering a first-class service and resolving queries efficiently.

The role suits graduates with fluent French or experienced customer service professionals; you will work Monday to Friday in a full-time capacity, with salary £30,000 per annum.