French Speaking Customer Advisor

Allscreens Nationwide Ltd; Knowsley; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Mon-Fri working pattern

Salary £30,000 per annum

Maternity cover role

Job summary

Allscreens Nationwide Ltd in Kirkby, Liverpool is seeking a French-speaking Customer Service Adviser on a 12-month fixed-term contract to cover maternity leave. You will be the main contact for French-speaking customers, delivering a first-class service and resolving queries efficiently.

The role suits graduates with fluent French or experienced customer service professionals; you will work Monday to Friday in a full-time capacity, with salary £30,000 per annum.

Qualifications

• Fluent French language skills (both written and spoken) are essential.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organisational skills.
• Confident using Microsoft Office and computer systems.
• Customer-focused approach with a positive attitude.
• Graduates with fluent French are encouraged to apply.

Responsibilities

• Handling customer enquiries via phone and email.
• Providing support to French-speaking customers.
• Resolving queries and issues in a timely and professional manner.
• Maintaining accurate customer records and updating internal systems.
• Working collaboratively with internal departments to ensure excellent service delivery.
• Building positive relationships with customers and stakeholders.

Skills

French language

Communication skills

Organisational skills

MS Office

Customer service experience

Education

Graduate

Tools

MS Office

Job description

French-Speaking Customer Service Adviser (12-Month FTC - Maternity Cover)

Kirkby, Liverpool

£30,000 per annum

Full-Time | Monday to Friday

12-Month Fixed-Term Contract (Maternity Cover)

French and passionate about delivering exceptional customer service?

We are recruiting for a

French-Speaking Customer Service Adviser to join a well-established and growing business based in

Kirkby, Liverpool on a

12-month fixed-term contract to cover maternity leave.

This is an excellent opportunity for a

graduate looking to start their career or an experienced professional from a

customer service, hospitality, administration, or office-based background seeking a new challenge.

The Role

As a French-Speaking Customer Service Adviser, you will act as a key point of contact for French-speaking customers, ensuring enquiries are handled professionally and efficiently while delivering a first-class customer experience.

Key responsibilities include:

• Managing customer enquiries via phone, email, and other communication channels
• Providing support to French-speaking customers
• Resolving queries and issues in a timely and professional manner
• Maintaining accurate customer records and updating internal systems
• Working collaboratively with internal departments to ensure excellent service delivery
• Building positive relationships with customers and stakeholders

What We're Looking For

• Fluent

French language skills (both written and spoken) are essential

• Strong communication and interpersonal skills
• Excellent attention to detail and organisational skills
• Confident using Microsoft Office and computer systems
• Customer-focused approach with a positive attitude
• Previous experience in customer service, hospitality, administration, retail, or an office environment would be advantageous
• Graduates with fluent French are encouraged to apply

What You'll Receive

• Salary of
• Monday to Friday working pattern
• Opportunity to gain valuable experience within an international customer service environment
• Friendly and supportive team culture

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age