French Customer Services Advisor

Tate Recruitment; Milton Keynes; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

28 days holiday

50% Discount

Cycle to Work Scheme

Gym membership discount

Health Shield Cash Plan

Life Assurance

Hybrid-work after probation

Job summary

Tate Recruitment is seeking a bilingual customer service advisor to support a global client base in English and French. The role is office-based during a 3-month probation with potential for hybrid work after permanent placement.

You will handle inbound calls, emails and live chats to take orders, inform customers about deals, and resolve queries such as delivery costs, returns, and order status. The position offers a clear progression path and competitive benefits.

Qualifications

• Fluent in French and English.
• Strong communication skills in both languages.
• Experience in customer service is a plus but not required.

Responsibilities

• Taking inbound calls/emails/Live chat messages from customers who want to place an order or have a query about an “in progress” order.
• Informing customers of deals and discounts available.
• Helping with ad hoc enquiries such as order status, delivery costs, returns policy, cancellations and complaints.

Skills

Fluent French

Fluent English

Excellent communication

Job description

This is a bilingual customer service role that requires fluency in both French and English.

You will be supporting a global customer base, so excellent communication skills in both languages are essential.

We are seeking an experienced, articulate individual who are passionate about delivering outstanding customer service. While previous experience in a similar role is preferred, it is not essential.

As the first point of contact for customers from around the world, you will be working in a fast-paced, high-volume, and supportive customer experience centre. Your role will be key in ensuring every customer receives exceptional service, first time, every time.

• Taking inbound calls/emails/Live chat messages from customers who want to place an order or have a query about an “in progress” order
• Informing customers of deals and discounts available
• Helping with all ad hoc enquiries i.e., where’s my order, how much is delivery, returns policy, cancellations, and complaints

During the 3-month probationary period, you will work through Tate Recruitment on a timesheet basis (weekly pay). There will be no further probationary period upon you being made permanent and you will be rewarded with the company benefits from Day 1.

This role is office based during the 3-month probationary period but once you go permanent, you can apply for a Hybrid arrangement.

Working hours: 8am-5pm or 9am-6pm with rotational weekends

The Permanent Package

• Salary: £30,900 per annum
• You can apply for hybrid-working after completing your probation period
• 28 days holiday, inclusive of Bank Holidays (increases with length of service)
• 50% Discount
• Cycle to Work Scheme
• Access to discounted gym membership
• Health Shield Cash Plan
• Life Assurance

Fun, interactive break-out areas filled with pool tables, table tennis tables, vending machines, and free tea and coffee.