Customer Care Representative - French speaking

Office Angels; Ashford; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Profit Sharing Plan Bonus

Company Pension

Employee Assistance Programme

Life Assurance

Private Healthcare

Travel Insurance

Subsidised food

Free fruit

Cycle to Work

Enhanced Maternity and Paternity Provi

Free onsite parking

Occupational Health

Job summary

Office Angels in Ashford seeks a French-speaking Customer Care Representative to build strong customer relationships, handle inquiries, and support export processes. The role combines four days in the office with one day at home after training, in a friendly, growth-oriented team.

You will manage customer records, assist with changes, orders, and returns, and contribute to continuous improvement while coordinating with Planning on demand and stock information.

Qualifications

• Fluent French and English with strong customer service.
• Degree or equivalent in business, supply chain or operations desirable.
• Experience in exports or international trade (incoterms, shipping).
• Ability to work under pressure and manage time.

Responsibilities

• Build strong customer relationships and deliver superior customer experiences.
• Handle changes, inquiries, complaints, returns; maintain accurate records of customers and orders.
• Participate in continuous improvement initiatives and projects within Customer Care.
• Collaborate with Planning on demand planning and stock positions, and act on customer feedback.

Skills

Fluent French

Customer service

Time management

Attention to detail

MS Office

Exports knowledge

Education

University degree in business / supply chain or related

Tools

SAP

Excel

Job description

Are you fluent in French and English? Do you have exceptional Customer service skills? If so, we have the ideal Permanent position for you. As a French speaking Customer Care Representative, you will be at the heart of building strong customer relationships enabling you to bring the voice of the customer to the site and ensuring that assigned customers' requirements are met in the most efficient and cost-effective way.

Job Title: French Customer Care Representative

Location: Ashford, free parking

Hours: Monday - Friday 9am - 5:15pm, with flexibility required to occasionally start earlier/finish later

Hybrid: Yes, 4 days office based and 1 day a week working from home, after successful completion of training period

Salary: Please call us on 01233 611780 for further details

Company benefits:

• 25 days annual leave + Bank holidays
• Profit Sharing Plan Bonus
• Company Pension
• Employee Assistance Programme
• Life Assurance and Group Income Protection Cover
• Private Healthcare Scheme
• Travel Insurance
• Subsidised food and free fruit
• Cycle to Work
• Enhanced Maternity and Paternity Provisions
• Free onsite parking
• Occupational Health

Your main responsibilities would be:

• Building strong customer relationships by providing support for assigned customers, to manage customer expectations and actively work with the Customer Care Team on customer intimacy and delivering superior customer experiences.
• Displaying account management expertise by carrying out requests for changes and dealing with enquiries from internal and external customers. Preparing debit and credit notes, processing customer complaints and returns. Updating and maintaining accurate customer records, including customer specific information, contracts, labelling, packaging, and stock requirements.
• Participating in continuous improvement initiatives by continuously identifying opportunities for improvement within Customer Care and taking part in projects when relevant.
• Collaborating with Planning on information relating to demand planning and stock positions, actively participating in demand planning meetings. Proactively asking for and acting on customer feedback.

You'll be the perfect candidate for this position if you have the following skills and experience:

• Fluent French speaker
• Excellent customer service experience
• University Degree, or equivalent experience, in business, supply chain or operations management or related discipline is desirable
• Good knowledge and working experience in Exports or International Trade (incoterms, shipping terms etc.)
• Ability to work under pressure and deal with ambiguity
• Excellent attention to detail
• An efficient personality with strong time management, administration, and customer skills
• Microsoft Office expertise
• Experience of using operations management software i.e. SAP or similar

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.