French Customer Services Executive

Tate; Bletchley; Hybrid; GBP 31,000 - 32,000; Full time

Benefits offered by this job

Hybrid after probation

Weekly timesheet pay

Job summary

Tate Recruitment is seeking a French Customer Services Advisor for our Milton Keynes office. The role is temporary to permanent, with an hourly rate of £15.14 and 8am–5pm or 9am–6pm shifts, including weekend rotation.

As the first point of contact for a global customer base, you will deliver high-quality service in French and English. After probation, hybrid work options apply; the permanent package includes a £30,900 salary per year and weekly timesheet pay.

Qualifications

• Fluency in French and English is required.
• Experience in customer service is preferred.
• Ability to handle high-volume inquiries with accuracy.

Responsibilities

• Take inbound calls, emails, and live chat messages from customers with orders or questions.
• Inform customers of deals and discounts available.
• Assist with ad hoc inquiries such as order status, delivery costs, returns, cancellations, and complaints.

Skills

Bilingual French/English

Customer service

Communication skills

Call center experience

Job description

French Customer Services Advisor

Office based in Milton Keynes - Temporary to Permanent

Hourly rate: £15.14 per hour

Working 8am to 5pm or 9am to 6pm with rotational weekend working

The Role

This is a bilingual customer service role that requires fluency in both French and English.

You will be supporting a global customer base, so excellent communication skills in both languages are essential.

We are seeking an experienced, articulate individual who are passionate about delivering outstanding customer service. Previous experience in a similar role is preferred.

As the first point of contact for customers from around the world, you will be working in a busy, high-volume, and supportive customer experience centre. Your role will be key in ensuring every customer receives exceptional service, first time, every time.

• Taking inbound calls/emails/Live chat messages from customers who want to place an order or have a query about an "in progress" order
• Informing customers of deals and discounts available
• Helping with all ad hoc enquiries i.e., where's my order, how much is delivery, returns policy, cancellations, and complaints

During the 3-month probationary period, you will work through Tate Recruitment on a timesheet basis (weekly pay). There will be no further probationary period upon you being made permanent and you will be rewarded with the company benefits from Day 1.

This role is office based during the 3-month probationary period but once you go permanent, you can apply for a Hybrid arrangement.

The Permanent Package

• Salary: £30,900 per annum
• You can apply for hybrid-working after completing your probation period

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period,

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application