French Customer Services Advisor

Tate Recruitment; Milton Keynes; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Hybrid after probation

28 days holiday

Reward vouchers

Cycle to Work

Discounted gym membership

Health plan

Job summary

Tate Recruitment is seeking a French Customer Services Advisor for an office-based role in Milton Keynes. This bilingual position requires fluent French and English to support a global customer base, handling calls, emails and live chats with professionalism.

The role is temporary to permanent, with hours 8am-5pm or 9am-6pm and rotational weekends. After probation, hybrid working is available and a comprehensive benefits package applies.

Qualifications

• Bilingual role requiring fluency in French and English.
• Experience in customer service is preferred but not essential.

Responsibilities

• Handle inbound calls, emails and live chat from customers.
• Inform customers about deals and discounts and resolve queries (order status, delivery, returns, cancellations).
• Provide high-quality service as first point of contact for global customers.

Skills

French language

English language

Customer service

Communication

Job description

French Customer Services Advisor

Office based in Milton Keynes

Temporary to Permanent

Hourly rate: £15.14 per hour

The Role

This is a bilingual customer service role that requires fluency in both French and English.

You will be supporting a global customer base, so excellent communication skills in both languages are essential.

We are seeking an experienced, articulate individual who are passionate about delivering outstanding customer service. While previous experience in a similar role is preferred, it is not essential.

As the first point of contact for customers from around the world, you will be working in a fast-paced, high-volume, and supportive customer experience centre. Your role will be key in ensuring every customer receives exceptional service, first time, every time.

• Taking inbound calls/emails/Live chat messages from customers who want to place an order or have a query about an “in progress” order
• Informing customers of deals and discounts available
• Helping with all ad hoc enquiries i.e., where’s my order, how much is delivery, returns policy, cancellations, and complaints

During the 3-month probationary period, you will work through Tate Recruitment on a timesheet basis (weekly pay). There will be no further probationary period upon you being made permanent and you will be rewarded with the company benefits from Day 1.

This role is office based during the 3-month probationary period but once you go permanent, you can apply for a Hybrid arrangement.

Working hours: 8am-5pm or 9am-6pm with rotational weekends

The Permanent Package

• Salary: £30,900 per annum
• You can apply for hybrid-working after completing your probation period
• Overtime available
• 28 days holiday, inclusive of Bank Holidays (increases with length of service)
• Reward Vouchers
• 50% Discount
• Cycle to Work Scheme
• Access to discounted gym membership
• Health Shield Cash Plan
• Life Assurance

Fun, interactive break-out areas filled with pool tables, table tennis tables, vending machines, and free tea and coffee.