Evening Customer Service Advisor

Tate; Northampton; Hybrid; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Hybrid working opportunities

Monthly bonus scheme

28 days holiday incl Bank Holidays

50% staff discount

Employee reward vouchers

Cycle to Work Scheme

Discounted gym membership

Health Shield Cash Plan

Life Assurance

Modern breakout areas with pool tables

Job summary

Tate Recruitment is seeking a Customer Service Advisor to join its customer experience centre in Milton Keynes. You will be the first point of contact across phone, email and live chat, delivering exceptional service and handling inquiries, orders and issues.

After a temporary period, transition to a permanent contract with benefits and ongoing development. Training is mandatory for two weeks (Mon-Fri, 11:00–20:00).

Qualifications

• Previous customer service experience
• Excellent written and verbal communication
• Professional and friendly telephone manner
• Strong problem-solving abilities
• Good IT and administration skills
• Ability to multitask and work under pressure
• Positive attitude and attention to detail
• Training will be provided

Responsibilities

• Handle inbound customer enquiries
• Support customers with orders and purchases
• Manage queries relating to existing orders
• Advise on products, promotions, and offers
• Help customers with deliveries, returns and cancellations
• Resolve complaints and find solutions
• Deliver a positive customer experience on every interaction
• Update customer records across multiple systems

Skills

Customer service

Communication

Telephone manners

Problem solving

IT skills

Job description

whilst tempingMonthly bonus opportunitiesHybrid working available once permanent50% employee discountOvertime opportunitiesExcellent career progression and developmentModern working environment with excellent facilitiesSupportive and collaborative team culture

The Role

As a Customer Service Advisor, you'll be the first point of contact for customers, delivering exceptional service across phone, email, and live chat channels.

You’ll be responsible for:

• Handling inbound customer enquiries
• Supporting customers with orders and purchases
• Managing queries relating to existing orders
• Advising on products, promotions, and special offers
• Helping customers with deliveries, returns, and cancellations
• Resolving complaints and finding effective solutions
• Delivering a positive customer experience on every interaction
• Updating customer records accurately across multiple systems

No two days are the same, making this a great opportunity for someone who enjoys problem-solving, building relationships, and helping customers find the right solution.

About You

We're looking for enthusiastic and customer-focused individuals who enjoy helping others and thrive in a fast-paced environment.

You’ll ideally have:

• Previous customer service experience
• Excellent communication skills, both written and verbal
• A professional and friendly telephone manner
• Strong problem-solving abilities
• Good IT and administration skills
• The ability to multitask and work under pressure
• A positive attitude and strong attention to detail
• Training

Training

Successful candidates must be available to attend a mandatory two-week training programme: Monday to Friday | 11:00am - 8:00pm

Please note: You must be able to commit to the full training period and have no holidays booked within your first six weeks of employment.

Permanent Benefits

Following successful completion of the temporary period, you'll transfer directly onto a permanent contract with no additional probation period and enjoy benefits including:

• Hybrid working opportunities
• Monthly bonus scheme
• 28 days holiday including Bank Holidays, increasing with service
• 50% staff discount
• Employee reward vouchers
• Cycle to Work Scheme
• Discounted gym membership
• Health Shield Cash Plan
• Life Assurance
• Modern breakout areas with pool tables and table tennis
• Free tea and coffee on site

Evening Customer Service Advisor

Milton Keynes | Temporary to Permanent

£15.42 per hour after 7pm | £12.85 per hour before 7pm

6pm to Midnight | Choose from Tuesday-Saturday or Sunday-Thursday

Looking for an evening role that offers excellent earning potential, career progression, and the opportunity to work for a market-leading organisation?

Tate Recruitment is currently recruiting for Customer Service Advisors to join a thriving customer experience centre in Milton Keynes. This is a fantastic opportunity to join a business that genuinely invests in its people, offering a clear pathway to a permanent position, ongoing development, and a comprehensive employee benefits package.

Whether you have previous contact centre experience or a strong customer service background from retail, hospitality, or another service-led environment, we'd love to hear from you.

What's in it for you?

• Enhanced evening rate of £15.42 per hour after 7pm
• Temporary to permanent opportunity after 3 months
• Weekly pay