Evening Customer Service Advisor

Tate Recruitment; High Wycombe; Hybrid; GBP 23,000 - 24,000; Full time

Benefits offered by this job

Hybrid working

Weekly pay

Monthly bonus opportunities

50% staff discount

28 days holiday

Cycle to Work Scheme

Health Shield Cash Plan

Life Assurance

On-site facilities

Free tea and coffee

Job summary

Tate Recruitment is seeking an Evening Customer Service Advisor for its Milton Keynes centre. The role covers phone, email and live chat, with rates £12.85 before 7pm and £15.42 after, across 6pm–midnight shifts Tue-Sat or Sun-Thu.

Temporary to permanent after 3 months; weekly pay during temping; hybrid working available once permanent and a comprehensive benefits package.

Qualifications

• Previous customer service experience.
• Excellent written and verbal communication.
• Professional and friendly telephone manner.
• Strong problem-solving abilities.
• Good IT and administration skills.
• Ability to multitask and work under pressure.
• Positive attitude and strong attention to detail.

Responsibilities

• Handle inbound customer enquiries via phone, email and live chat.
• Support customers with orders and purchases.
• Assist with deliveries, returns and cancellations.
• Advise on products, promotions and offers.
• Resolve complaints and provide solutions.
• Maintain accurate customer records across systems.
• Deliver a positive customer experience on every interaction.

Skills

Customer service

Communication

Telephone manner

Problem solving

IT skills

Multitasking

Attention to detail

Job description

Evening Customer Service Advisor

Milton Keynes | Temporary to Permanent

£15.42 per hour after 7pm | £12.85 per hour before 7pm

6pm to Midnight | Choose from Tuesday-Saturday or Sunday-Thursday

Looking for an evening role that offers excellent earning potential, career progression, and the opportunity to work for a market-leading organisation?

Tate Recruitment is currently recruiting for Customer Service Advisors to join a thriving customer experience centre in Milton Keynes. This is a fantastic opportunity to join a business that genuinely invests in its people, offering a clear pathway to a permanent position, ongoing development, and a comprehensive employee benefits package.

Whether you have previous contact centre experience or a strong customer service background from retail, hospitality, or another service-led environment, we'd love to hear from you.

What's in it for you?

• Enhanced evening rate of £15.42 per hour after 7pm
• Temporary to permanent opportunity after 3 months
• Weekly pay whilst temping
• Monthly bonus opportunities
• Hybrid working available once permanent
• 50% employee discount
• Overtime opportunities
• Excellent career progression and development
• Modern working environment with excellent facilities
• Supportive and collaborative team culture

The Role

As a Customer Service Advisor, you'll be the first point of contact for customers, delivering exceptional service across phone, email, and live chat channels.

You'll be responsible for:

• Handling inbound customer enquiries
• Supporting customers with orders and purchases
• Managing queries relating to existing orders
• Advising on products, promotions, and special offers
• Helping customers with deliveries, returns, and cancellations
• Resolving complaints and finding effective solutions
• Delivering a positive customer experience on every interaction
• Updating customer records accurately across multiple systems

No two days are the same, making this a great opportunity for someone who enjoys problem-solving, building relationships, and helping customers find the right solution.

About You

We're looking for enthusiastic and customer-focused individuals who enjoy helping others and thrive in a fast-paced environment.

You’ll ideally have:

• Previous customer service experience
• Excellent communication skills, both written and verbal
• A professional and friendly telephone manner
• Strong problem-solving abilities
• Good IT and administration skills
• The ability to multitask and work under pressure
• A positive attitude and strong attention to detail

Training

Successful candidates must be available to attend a mandatory two-week training programme:

Monday to Friday | 11:00am - 8:00pm

This comprehensive induction will equip you with the knowledge, systems training, and confidence needed to succeed in the role.

Please note: You must be able to commit to the full training period and have no holidays booked within your first six weeks of employment.

Permanent Benefits

Following successful completion of the temporary period, you'll transfer directly onto a permanent contract with no additional probation period and enjoy benefits including:

• Hybrid working opportunities
• Monthly bonus scheme
• 28 days holiday including Bank Holidays, increasing with service
• 50% staff discount
• Employee reward vouchers
• Cycle to Work Scheme
• Discounted gym membership
• Health Shield Cash Plan
• Life Assurance
• Modern breakout areas with pool tables and table tennis
• Free tea and coffee on site