Evening Customer Service Advisor

Tate Recruitment; Milton Keynes; Hybrid; GBP 17,000 - 23,000; Full time

Benefits offered by this job

Hybrid working

Monthly bonus

28 days holiday including Bank Holiday

Staff discount 50%

Employee rewards

Cycle to Work Scheme

Gym membership discount

Health Shield Cash Plan

Life Assurance

Modern breakout areas

Free tea and coffee on site

Job summary

Tate Recruitment is seeking an Evening Customer Service Advisor in Milton Keynes for a temporary to permanent role. You will handle inquiries across phone, email and live chat during the 6pm–midnight shift, delivering excellent service and supporting orders and returns.

The role offers an attractive hourly rate (£12.85–£15.42) with weekly pay during temporary work, a clear path to permanent employment, and hybrid opportunities once permanent.

Qualifications

• Previous customer service experience.
• Excellent written and verbal communication.
• Professional and friendly telephone manner.
• Good IT and administration skills.
• Ability to multitask under pressure.

Responsibilities

• Handling inbound customer enquiries across phone, email and live chat.
• Supporting customers with orders and purchases.
• Updating customer records accurately across systems.
• Advising on products, promotions and offers.
• Assisting with deliveries, returns and cancellations.
• Resolving complaints and providing effective solutions.

Skills

Customer service

Communication

IT skills

Multitasking

Problem solving

Job description

Evening Customer Service Advisor

Milton Keynes | Temporary to Permanent

£15.42 per hour after 7pm | £12.85 per hour before 7pm

6pm to Midnight | Choose from Tuesday-Saturday or Sunday-Thursday

Looking for an evening role that offers excellent earning potential, career progression, and the opportunity to work for a market-leading organisation?

Tate Recruitment is currently recruiting for Customer Service Advisors to join a thriving customer experience centre in Milton Keynes. This is a fantastic opportunity to join a business that genuinely invests in its people, offering a clear pathway to a permanent position, ongoing development, and a comprehensive employee benefits package.

Whether you have previous contact centre experience or a strong customer service background from retail, hospitality, or another service-led environment, we'd love to hear from you.

What's in it for you?

• Enhanced evening rate of £15.42 per hour after 7pm
• Temporary to permanent opportunity after 3 months
• Weekly pay whilst temping
• Monthly bonus opportunities
• Hybrid working available once permanent
• 50% employee discount
• Overtime opportunities
• Excellent career progression and development
• Modern working environment with excellent facilities
• Supportive and collaborative team culture

The Role

As a Customer Service Advisor, you'll be the first point of contact for customers, delivering exceptional service across phone, email, and live chat channels.

You'll be responsible for:

• Handling inbound customer enquiries
• Supporting customers with orders and purchases
• Managing queries relating to existing orders
• Advising on products, promotions, and special offers
• Helping customers with deliveries, returns, and cancellations
• Resolving complaints and finding effective solutions
• Delivering a positive customer experience on every interaction
• Updating customer records accurately across multiple systems

No two days are the same, making this a great opportunity for someone who enjoys problem-solving, building relationships, and helping customers find the right solution.

About You

We're looking for enthusiastic and customer-focused individuals who enjoy helping others and thrive in a fast-paced environment.

You’ll ideally have:

• Previous customer service experience
• Excellent communication skills, both written and verbal
• A professional and friendly telephone manner
• Strong problem-solving abilities
• Good IT and administration skills
• The ability to multitask and work under pressure
• A positive attitude and strong attention to detail

Training

Successful candidates must be available to attend a mandatory two-week training programme:

Monday to Friday | 11:00am - 8:00pm

This comprehensive induction will equip you with the knowledge, systems training, and confidence needed to succeed in the role.

Please note: You must be able to commit to the full training period and have no holidays booked within your first six weeks of employment.

Permanent Benefits

Following successful completion of the temporary period, you'll transfer directly onto a permanent contract with no additional probation period and enjoy benefits including:

• Hybrid working opportunities
• Monthly bonus scheme
• 28 days holiday including Bank Holidays, increasing with service
• 50% staff discount
• Employee reward vouchers
• Cycle to Work Scheme
• Discounted gym membership
• Health Shield Cash Plan
• Life Assurance
• Modern breakout areas with pool tables and table tennis
• Free tea and coffee on site