Evening Customer Service Advisor

Tate; High Wycombe; Hybrid; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Hybrid work

Monthly bonus

28 days holiday

Staff discount

Reward vouchers

Cycle to work

Gym membership discount

Health shield plan

Life assurance

Breakout areas with games

Tea & coffee on site

Job summary

Tate Recruitment is seeking an Evening Customer Service Advisor in Milton Keynes for a temporary to permanent role. You will handle customer enquiries by phone, email, and live chat, supporting orders, processing updates, and resolving issues to ensure a strong customer experience.

Evening shifts offer enhanced rates and progression opportunities within a market-leading organisation. Successful candidates join a collaborative team and benefit from training and career development.

Qualifications

• Previous customer service experience.
• Excellent written and verbal communication.
• Professional and friendly telephone manner.
• Strong problem-solving abilities.
• Good IT and administration skills.
• Ability to multitask and work under pressure.
• Positive attitude and attention to detail.
• Willingness to undergo training.

Responsibilities

• Handle inbound customer enquiries across channels.
• Support customers with orders and purchases.
• Manage queries related to existing orders.
• Advise on products, promotions, and offers.
• Help with deliveries, returns and cancellations.
• Resolve complaints and provide solutions.
• Deliver a positive experience on every interaction.
• Update customer records across multiple systems.

Skills

Customer service

Communication

Telephone manners

Problem solving

IT skills

Multitasking

Attention to detail

Training

Job description

whilst tempingMonthly bonus opportunitiesHybrid working available once permanent50% employee discountOvertime opportunitiesExcellent career progression and developmentModern working environment with excellent facilitiesSupportive and collaborative team culture

The Role

As a Customer Service Advisor, you'll be the first point of contact for customers, delivering exceptional service across phone, email, and live chat channels.

You’ll be responsible for:

• Handling inbound customer enquiries
• Supporting customers with orders and purchases
• Managing queries relating to existing orders
• Advising on products, promotions, and special offers
• Helping customers with deliveries, returns, and cancellations
• Resolving complaints and finding effective solutions
• Delivering a positive customer experience on every interaction
• Updating customer records accurately across multiple systems

No two days are the same, making this a great opportunity for someone who enjoys problem-solving, building relationships, and helping customers find the right solution.

About You

We're looking for enthusiastic and customer-focused individuals who enjoy helping others and thrive in a fast-paced environment.

You’ll ideally have:

• Previous customer service experience
• Excellent communication skills, both written and verbal
• A professional and friendly telephone manner
• Strong problem-solving abilities
• Good IT and administration skills
• The ability to multitask and work under pressure
• A positive attitude and strong attention to detail
• Training

Training

Successful candidates must be available to attend a mandatory two-week training programme: Monday to Friday | 11:00am - 8:00pm

Please note: You must be able to commit to the full training period and have no holidays booked within your first six weeks of employment.

Permanent Benefits

Following successful completion of the temporary period, you'll transfer directly onto a permanent contract with no additional probation period and enjoy benefits including:

• Hybrid working opportunities
• Monthly bonus scheme
• 28 days holiday including Bank Holidays, increasing with service
• 50% staff discount
• Employee reward vouchers
• Cycle to Work Scheme
• Discounted gym membership
• Health Shield Cash Plan
• Life Assurance
• Modern breakout areas with pool tables and table tennis
• Free tea and coffee on site

Evening Customer Service Advisor

Milton Keynes | Temporary to Permanent

£15.42 per hour after 7pm | £12.85 per hour before 7pm

6pm to Midnight | Choose from Tuesday-Saturday or Sunday-Thursday

Looking for an evening role that offers excellent earning potential, career progression, and the opportunity to work for a market-leading organisation?

Tate Recruitment is currently recruiting for Customer Service Advisors to join a thriving customer experience centre in Milton Keynes. This is a fantastic opportunity to join a business that genuinely invests in its people, offering a clear pathway to a permanent position, ongoing development, and a comprehensive employee benefits package.

Whether you have previous contact centre experience or a strong customer service background from retail, hospitality, or another service-led environment, we'd love to hear from you.

What's in it for you?

• Enhanced evening rate of £15.42 per hour after 7pm
• Temporary to permanent opportunity after 3 months
• Weekly pay