Free People Stylist (Seasonal FTC) - Regent Street, London

URBN; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading retail company located in London seeks enthusiastic retail associates to deliver exceptional customer experiences. Responsibilities include building relationships with customers, maintaining store standards, and ringing transactions efficiently. Ideal candidates will thrive in a dynamic environment and embrace diversity. Attractive benefits include employee discounts and a supportive work culture.

Benefits

'Life Leave' – one day a year for significant life events

Employee Assistance program for mental and physical health

Discounted gym memberships

Private Medical Insurance for eligible employees

Up to 40% employee discount at all URBN Brands

Season ticket loan for eligible employees

Cycle to work scheme for eligible employees

Structured support for continued learning and development

Qualifications

• Energy and happiness that is contagious to others.
• Ability to work flexible hours including nights and weekends.
• Heart and soul for the Free People brand.

Responsibilities

• Exceed customer service expectations.
• Build genuine relationships with customers.
• Maintain store merchandising and operational standards.

Skills

Clear verbal communication skills

Ability to thrive in a fast paced environment

Team player

Builds relationships naturally

Willingness to learn

Job description

Location

247 Regent Street, London, WB12EN United Kingdom

Role Summary

To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.

What You'll Be Doing

• Exceed the customer's service expectations by meeting the following responsibilities:
• Build genuine relationships with customers.
• Greet all customers upon entering the store.
• Offer to hold items for the customer at the cash wrap or in the fitting room.
• Determine the customer's needs and offer suggestions and alternatives.
• Utilize all customer care resources.
• Offer to locate out of stock product from direct or from another store.
• Assist in maintaining store merchandising and operational standards.
• Uphold all company policy and procedures.
• Maintain a high level of awareness and concern for Loss Prevention.
• Facilitate the zones of the floor based on business needs.

Also may include

• Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
• Comment on items purchased.
• Inquire if their purchase is a gift that will need to be wrapped.
• Request the customer's zip code or email address.
• Ring transactions efficiently - issue a receipt.
• Compare signatures on back of card and on the POS Screen.
• Demonstrate knowledge of return policy.
• Practice proper phone etiquette.
• Perform all register functions.
• Train new stylists on Register University.
• Maintain cash wrap organization, cleanliness and restock.

What You'll Need

• Energy and happiness that is contagious to your friends, family, and everyone around you
• Builds relationships naturally, embraces individuality and diversity
• Exhibits clear verbal communication skills
• Ability to thrive in a fast paced, rapidly evolving environment
• Heart and soul for the FP brand
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

Work Life Balance

• 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts

• Up to 40% employee discount at all URBN Brands

Travel

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development

• We offer structured support within the business alongside continued learning and development

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.