Fraud Risk & Prevention Specialist

The Inside Job; Metropolitan Borough of Solihull; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Gymshark in Solihull is seeking a Fraud Analyst to analyse transaction patterns and identify fraud trends. The role combines data analysis with practical risk mitigation and stakeholder education.

Hybrid role requiring presence in Solihull at least three days a week; you will collaborate with internal teams and external partners to reduce losses while maintaining a seamless customer experience.

Qualifications

• Experience using Intercom or similar customer communication platforms.
• Experience handling chargebacks and dispute defence processes.
• Basic understanding of ecommerce and payments.
• Analytical mindset with ability to interpret data and identify trends.
• Strong communication skills; able to explain fraud risks clearly.

Responsibilities

• Analyze transaction patterns to detect fraud and inform strategies.
• Educate and advise on fraud awareness across departments.
• Advise on fraud risk for new initiatives like loyalty/membership schemes.
• Support policy and process development for fraud prevention.
• Implement mitigation strategies to reduce losses while preserving CX.
• Monitor dark web and fraud networks to identify risks.
• Present evidence for escalated cases with internal/external teams.

Skills

Intercom experience

Chargebacks handling

Basic ecommerce knowledge

Analytical thinking

Strong communication

Tools

Intercom

Job description

Gymshark in Solihull is seeking a Fraud Analyst to analyse transaction patterns and identify fraud trends. The role combines data analysis with practical risk mitigation and stakeholder education.

Hybrid role requiring presence in Solihull at least three days a week; you will collaborate with internal teams and external partners to reduce losses while maintaining a seamless customer experience.