Fraud Prevention Specialist - 12m FTC

Gymshark; Metropolitan Borough of Solihull; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Gymshark is seeking an eCommerce Fraud Prevention Specialist to protect our brand and global community. You will investigate transactions, monitor patterns and help refine fraud prevention strategies.

This hybrid role in Solihull requires hands-on analysis, collaboration with internal teams, and training others on fraud awareness. You will contribute to proactive mitigation while maintaining a seamless customer experience.

Qualifications

• Experience using Intercom or similar customer communication platforms.
• Experience handling chargebacks and dispute defence processes.
• A basic understanding of eCommerce and Payments.
• Analytical thinker with the ability to interpret data and identify trends.
• Strong communication skills to explain fraud risks to internal teams.

Responsibilities

• Analyse transaction patterns to detect fraud and support prevention strategies.
• Educate and advise teams with fraud awareness training.
• Assess fraud risk for new initiatives like loyalty and memberships.
• Assist in policy and process development for fraud prevention.
• Contribute to mitigation strategies to reduce losses while keeping a smooth customer experience.
• Monitor fraud networks and emerging threats on forums and platforms.
• Present evidence to support resolution of high-risk escalations with internal and external partners.

Skills

Intercom usage

Chargebacks handling

Analytical thinking

Clear communication

Tools

Intercom

Job description

OVERVIEW:

As online fraud becomes increasingly sophisticated, this role is critical to maintaining the integrity of our brand and protecting our global community. By conducting Fraud Prevention tasks, the eCommerce Fraud Prevention Specialist ensures that our business is protected from existing & emerging fraud threats.

WHAT YOU’LL BE DOING:

• Analysing Transaction Patterns: Identifying trends and anomalies in transaction and conversation data to detect fraudulent activity, leveraging these insights to support the refinement of fraud prevention strategies.
• Educate & Advise: Provide fraud awareness training to business departments, equipping them with the knowledge that they need to identify and mitigate fraud risks.
• Advise on Fraud Risk for Business Initiatives: Support the fraud prevention manager by providing insights and recommendations on fraud risks for new initiatives such as loyalty and membership schemes.
• Support Policy & Process Development: Assist in the creation, documentation and refinement of fraud prevention policies and procedures.
• Implement Mitigation Strategies: Contribute to the execution of fraud mitigation strategies to reduce financial losses while maintaining a seamless customer experience.
• Monitor & Infiltrate Fraud Networks: Stay ahead of emerging threats by monitoring dark web forums, fraud communities, and other nefarious platforms to identify potential risks and trends.
• Present Evidence for Escalated Cases: Gather, document and present compelling evidence to support the resolution of high-risk escalations, working closely with internal teams and external partners.

**WHAT YOU’LL NEED:

Essential Criteria:**

• Experience using Intercom or similar customer communication platforms.
• Experience handling chargebacks and dispute defence processes.
• A basic understanding of eCommerce and Payments.
• Analytical thinker with the ability to interpret data and identify trends.
• Strong communication skills, able to clearly explain fraud risks and processes to internal teams.

This is a hybrid role and would require the successful candidate to attend at least 3 days a week in GSIQ, Solihull, UK.

CLOSING DATE: MONDAY 2nd NOVEMBER 2026