Franchise Governance & Compliance Leader

YO! Sushi UK Ltd; Chelmsford; On-site; GBP 50,000 - 55,000; Full time

Job summary

Wonderfield Group is seeking a Franchise Governance & Compliance Manager to oversee franchise governance, compliance and contractual processes across the network. You will manage franchise partner relationships on disputes, breaches and exits, ensuring alignment with agreements and standards.

The role also drives continuous improvement of processes, CRM systems and automation to reduce risk and support growth. Based in Chelmsford, the role reports to the Head of Operations.

Qualifications

• Experience in franchise management, compliance, legal governance or multi-site operations.
• Strong knowledge of contracts, compliance and dispute resolution.
• Excellent negotiation, communication and stakeholder management.
• Confident drafting formal correspondence, contractual notices and legal documents.
• Highly organised, analytical and detail-focused with strong case management.
• Proven track record of improving processes, controls and efficiency.
• Familiar with CRM systems, automation and AI tools.
• Commercially minded, balancing business needs, compliance and relationships.
• Able to work with Operations, Legal, Finance, HR and senior leadership.

Responsibilities

• Oversee franchise governance and compliance across the network.
• Manage disputes, contractual breaches, and franchise exits.
• Lead process improvements, documentation, CRM systems, and automation.
• Collaborate with Operations, Legal, Finance, HR and senior leadership.
• Draft formal notices and legal documentation.

Skills

Franchise mgmt

Contracts & compliance

Negotiation

Legal drafting

Process improvement

CRM & automation

Commercial mindset

Stakeholder mgmt

Job description

Wonderfield Group is seeking a Franchise Governance & Compliance Manager to oversee franchise governance, compliance and contractual processes across the network. You will manage franchise partner relationships on disputes, breaches and exits, ensuring alignment with agreements and standards.

The role also drives continuous improvement of processes, CRM systems and automation to reduce risk and support growth. Based in Chelmsford, the role reports to the Head of Operations.