Franchise Governance & Compliance Lead

YO! Sushi UK Ltd; Norwich; On-site; GBP 50,000 - 55,000; Full time

Job summary

Wonderfield Group is seeking a Franchise Governance & Compliance Manager to oversee governance, compliance, and contracts for the UK network. The role spans disputes, entity changes, and exits, ensuring adherence to franchise agreements and standards.

You will drive process improvements, CRM utilisation, and automation to enhance efficiency and risk management across operations including head office functions.

Qualifications

• Experience in franchise management, compliance, or multi-site operations.
• Strong knowledge of contracts, compliance, and dispute resolution.
• Excellent negotiation, communication and stakeholder management skills.
• Confident drafting formal correspondence, contractual notices and legal documentation.
• Highly organised, analytical and detail-focused with strong case management skills.

Responsibilities

• Oversee franchise governance, compliance, and contractual processes across the network.
• Manage franchise partner relationships on disputes, entity changes, breaches and exits.
• Lead continuous improvement of franchise processes, CRM systems, and automation initiatives to drive efficiency and risk management.

Skills

Franchise management

Compliance

Legal governance

Dispute resolution

Stakeholder management

Negotiation

CRM systems

Process improvement

Automation tools

Education

Degree in Business/Law/Operations

Tools

CRM systems

Automation tools

AI tools

Job description

Wonderfield Group is seeking a Franchise Governance & Compliance Manager to oversee governance, compliance, and contracts for the UK network. The role spans disputes, entity changes, and exits, ensuring adherence to franchise agreements and standards.

You will drive process improvements, CRM utilisation, and automation to enhance efficiency and risk management across operations including head office functions.